Senior Enterprise Fintech Relationship Manager

crossriverbank; Fort Lee (NJ); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Cross River is seeking a senior client relationship leader to serve fintech banking enterprise clients across product verticals. You will quarterback client needs, own retention and growth KPIs, and collaborate with sales and GM teams to cross-sell.

The role requires deep payments knowledge, cross-border experience, strong communication, and willingness to travel. You will review contracts, ensure AML/BSA compliance, and drive strategic planning through periodic business reviews.

Qualifications

• 6+ years' experience managing high-profile relationships in commerce, payments, fintech, and/or banking.
• Deep experience/exposure to the payments landscape, leading global players, emerging trends, and regulatory nuance.
• Broad understanding of fintech space and how to leverage solutions to grow offerings.
• Prior cross border and payments experience with familiarity with fintech/embedded finance flow of funds.
• Knowledge of BIN Sponsorship and Banking as a Service programs.
• Agility and adaptability in a rapidly growing environment.
• Proven ability to achieve high performance goals in a fast-paced setting.
• Experience working with cross-functional teams.
• Excellent communication and multitasking abilities.
• Willingness to travel.

Responsibilities

• Be the primary designated contact for Fintech Banking Enterprise clients across multiple product verticals.
• Own retention and growth KPIs by identifying organic and inorganic growth patterns and lead cross-sell activities.
• Collaborate with business line GM and sales to cross-sell products and assess client health.
• Stay updated on client business models, strategy, and market performance to spot upsell opportunities.
• Develop and nurture client relationships at multiple levels, including senior management.
• Conduct weekly/monthly reviews and quarterly business reviews with clients.
• Interpret data to inform decisions and provide a clear view of client status.
• Assess risk profiles and understand regulatory implications in decision-making.
• Advocate for clients within the firm and coordinate with other departments on changes.
• Draft contracts with legal counsel for renewals and amendments.
• Review client accounts for AML/BSA compliance.
• Manage outstanding issues and opportunities and drive progress.
• Visit clients periodically to deepen relationships and plan strategically.

Skills

Relationship management

Payments industry knowledge

Cross-functional collaboration

Regulatory familiarity

Strong communication

Willingness to travel

Job description

Cross River is seeking a senior client relationship leader to serve fintech banking enterprise clients across product verticals. You will quarterback client needs, own retention and growth KPIs, and collaborate with sales and GM teams to cross-sell.

The role requires deep payments knowledge, cross-border experience, strong communication, and willingness to travel. You will review contracts, ensure AML/BSA compliance, and drive strategic planning through periodic business reviews.