Relationship Manager, Cross Border

crossriverbank; Fort Lee (NJ); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Cross River is seeking a senior client relationship leader to serve fintech banking enterprise clients across product verticals. You will quarterback client needs, own retention and growth KPIs, and collaborate with sales and GM teams to cross-sell.

The role requires deep payments knowledge, cross-border experience, strong communication, and willingness to travel. You will review contracts, ensure AML/BSA compliance, and drive strategic planning through periodic business reviews.

Qualifications

• 6+ years' experience managing high-profile relationships in commerce, payments, fintech, and/or banking.
• Deep experience/exposure to the payments landscape, leading global players, emerging trends, and regulatory nuance.
• Broad understanding of fintech space and how to leverage solutions to grow offerings.
• Prior cross border and payments experience with familiarity with fintech/embedded finance flow of funds.
• Knowledge of BIN Sponsorship and Banking as a Service programs.
• Agility and adaptability in a rapidly growing environment.
• Proven ability to achieve high performance goals in a fast-paced setting.
• Experience working with cross-functional teams.
• Excellent communication and multitasking abilities.
• Willingness to travel.

Responsibilities

• Be the primary designated contact for Fintech Banking Enterprise clients across multiple product verticals.
• Own retention and growth KPIs by identifying organic and inorganic growth patterns and lead cross-sell activities.
• Collaborate with business line GM and sales to cross-sell products and assess client health.
• Stay updated on client business models, strategy, and market performance to spot upsell opportunities.
• Develop and nurture client relationships at multiple levels, including senior management.
• Conduct weekly/monthly reviews and quarterly business reviews with clients.
• Interpret data to inform decisions and provide a clear view of client status.
• Assess risk profiles and understand regulatory implications in decision-making.
• Advocate for clients within the firm and coordinate with other departments on changes.
• Draft contracts with legal counsel for renewals and amendments.
• Review client accounts for AML/BSA compliance.
• Manage outstanding issues and opportunities and drive progress.
• Visit clients periodically to deepen relationships and plan strategically.

Skills

Relationship management

Payments industry knowledge

Cross-functional collaboration

Regulatory familiarity

Strong communication

Willingness to travel

Job description

Who We Are

Cross River builds the infrastructure behind the world's most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively - trusted by leading fintechs, enterprises, and disruptors across the globe.

Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker's Best Places to Work in Fintech year after year. Whether you're designing code, solving regulatory puzzles, or developing strategy, you'll join a team where innovation and integrity drive everything we do - and where your work helps shape the future of finance.

Responsibilities

• Be the primary designated point of contact for our Fintech Banking Enterprise clients across multiple product verticals, quarterbacking all customer needs
• Own retention and growth KPIs for our clients by identifying organic and inorganic growth patterns and being the lead for cross-sell activities.
• Work closely with business line GM and sales team to cross sell product, report back intelligence, and deeply understand the health of the partner
• Stay up to speed on our client's business model, strategy, and market performance, identifying upsell/cross-sell opportunities.
• Develop and nurture our firm's relationships with clientele, at multiple levels per client, including senior management.
• Perform weekly/monthly review as well as quarterly business review (QBR) with client.
• Interpret data (market data, competitive data, proprietary data, and client-supplied data) to include in data-driven decision-making process and to create a clear view on the status of the client.
• Make informed decisions by assessing risk profiles and through an understanding of regulations.
• Advocate for our clients within the firm; liaise with other departments to resolve issues, implement changes, and integrate technology.
• Work with legal counsel to draft contracts that are up for renewal, and amendments to existing contracts.
• Review client accounts to ensure AML/BSA regulations are being observed.
• Review and drive progress related to any outstanding issues and opportunities.
• Perform periodic visits to deepen relationships and engage in strategic planning.

Qualifications

• 6+ years' experience managing high-profile relationships in commerce, payments, fintech, and/or banking.
• Deep experience/exposure to the payments landscape, leading global players, emerging trends, and regulatory nuance.
• A broad understanding of the fintech space and how Cross River can leverage the best-in-class solutions to grow its financial solutions offering.
• Prior Cross Border and Payments experience with familiarity with Fintech/Embedded Finance flow of funds
• Knowledge of BIN Sponsorship and Banking as a Service programs
• Agility and adaptability in a rapidly growing, constantly changing environment.
• Demonstrated ability to achieve high-performance goals and meet deadlines in a fast-paced environment with minimal supervision.
• History working with cross-functional teams.
• Ability to multitask without getting overwhelmed.
• Extreme resourcefulness and excellent communication skills.
• A learner's mindset and the ability to pick up new information quickly.
• A genuine excitement for solving client's problems.
• Willingness to travel.

#LI-Hybrid

Salary Range: $150,000.00 - $170,000.00

Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.