Enterprise Engagement Lead – Trust & Safety

ActiveFence; United States; On-site; USD 100,000 - 180,000; Full time

Benefits offered by this job

Opportunities for growth and professional development

Supportive and innovative team environment

Job summary

A cybersecurity company is seeking a Client Relationship Manager to enhance client satisfaction and engagement. This role involves acting as the primary contact for enterprise clients, monitoring customer health, and nurturing relationships. Candidates should have over 3 years of experience in Trust & Safety or related fields and exceptional interpersonal skills. Join a mission-driven team with opportunities for growth and development, and enjoy a competitive salary range of $100-180K OTE depending on experience.

Qualifications

• 3+ years in a consulting or customer-facing role, ideally in Trust & Safety or a related industry.
• Experience in intelligence/investigations is a plus.
• Proven ability to work cross-functionally and across multiple stakeholders.

Responsibilities

• Act as the primary point of contact for day-to-day client needs.
• Build and nurture relationships with enterprise customers.
• Monitor customer health and satisfaction.
• Explore new opportunities within enterprise accounts.
• Provide regular updates to internal stakeholders.
• Raise potential risks for swift resolution.

Skills

Interpersonal skills

Communication skills

Problem-solving

Detail-oriented

Adaptability

Collaborative approach

Job description

A cybersecurity company is seeking a Client Relationship Manager to enhance client satisfaction and engagement. This role involves acting as the primary contact for enterprise clients, monitoring customer health, and nurturing relationships. Candidates should have over 3 years of experience in Trust & Safety or related fields and exceptional interpersonal skills. Join a mission-driven team with opportunities for growth and development, and enjoy a competitive salary range of $100-180K OTE depending on experience.