Enterprise Cybersecurity Relationship Manager

Remote; San Francisco (CA); Vor Ort; USD 110.000 - 170.000; Vollzeit

Zusammenfassung

Logoslabs seeks an Enterprise Client Success Manager to build and nurture long-term relationships with large accounts, learning their business and cybersecurity needs. You will coordinate with Sales, Delivery, and Security teams to ensure seamless onboarding and ongoing value delivery.

You’ll monitor accounts, report utilization highlights, and relay client feedback to product and delivery teams. Travel to client sites is expected as needed to maintain strong relationships and drive retention

Qualifikationen

• Two or more years in a customer success or account management role, ideally with enterprise clients.
• Bachelor's degree in a relevant field, with an advanced degree a plus.
• Familiarity with cybersecurity and privacy concepts.
• Strong communication and interpersonal skills, with the ability to gather and interpret information to support client success.
• Motivated to deliver great results and able to work with some independence.
• Strong organizational and time management skills.
• Willingness to travel to meet with clients when necessary.

Aufgaben

• Build and maintain relationships with enterprise clients, and learn their primary needs so you can support their cybersecurity efforts
• Partner with our Sales, Delivery, and Security teams to support seamless onboarding and implementation of BlackCloak solutions
• Provide ongoing support so clients get the most value from our services, and communicate updates and utilization highlights along the way
• Monitor client accounts, identify potential issues early, and recommend solutions
• Gather client feedback and share insight with internal teams to improve the product and the overall client experience
• Use our CRM to track activity, analyze data, and identify trends
• Support key metrics such as Net Revenue Retention (NRR), logo retention, onboarding, and utilization

Kenntnisse

Customer success

Account management

Enterprise clients

Communication

Interpersonal skills

Time management

Travel

Ausbildung

Bachelor's degree

Advanced degree

Tools

CRM

Jobbeschreibung

Logoslabs seeks an Enterprise Client Success Manager to build and nurture long-term relationships with large accounts, learning their business and cybersecurity needs. You will coordinate with Sales, Delivery, and Security teams to ensure seamless onboarding and ongoing value delivery.

You’ll monitor accounts, report utilization highlights, and relay client feedback to product and delivery teams. Travel to client sites is expected as needed to maintain strong relationships and drive retention