Engagement Manager

ActiveFence; United States; On-site; USD 100,000 - 180,000; Full time

Benefits offered by this job

Opportunities for growth and professional development

Supportive and innovative team environment

Job summary

A cybersecurity company is seeking a Client Relationship Manager to enhance client satisfaction and engagement. This role involves acting as the primary contact for enterprise clients, monitoring customer health, and nurturing relationships. Candidates should have over 3 years of experience in Trust & Safety or related fields and exceptional interpersonal skills. Join a mission-driven team with opportunities for growth and development, and enjoy a competitive salary range of $100-180K OTE depending on experience.

Qualifications

• 3+ years in a consulting or customer-facing role, ideally in Trust & Safety or a related industry.
• Experience in intelligence/investigations is a plus.
• Proven ability to work cross-functionally and across multiple stakeholders.

Responsibilities

• Act as the primary point of contact for day-to-day client needs.
• Build and nurture relationships with enterprise customers.
• Monitor customer health and satisfaction.
• Explore new opportunities within enterprise accounts.
• Provide regular updates to internal stakeholders.
• Raise potential risks for swift resolution.

Skills

Interpersonal skills

Communication skills

Problem-solving

Detail-oriented

Adaptability

Collaborative approach

Job description

Referrals increase your chances of interviewing at ActiveFence by 2x

• Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.


• Build and nurture strong, trust-based relationships with enterprise customers.


• Monitor customer health and satisfaction, continuously identify ways to add value and improve the customer experience.


• Explore for new opportunities within the enterprise accounts under its responsibility, and work together with the Director of Strategic Account on shaping a targeted work plan.


• Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.


• Raise and **escalate** potential risks, ensuring swift resolution and customer retention.

Why Join Us?

• Work some of the biggest names in tech to address critical Trust & Safety challenges.


• Be part of a supportive, mission-driven team that values integrity and innovation.


• Enjoy opportunities for growth and professional development in a cutting-edge field.

What We’re Looking For

• Experience: 3+ years in a consulting or customer-facing role, ideally in Trust & Safety or a related industry (Cyber Threat Intelligence / GenAI Safety & Security etc.). Intelligence/investigations experience is a plus.


• People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.


• Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.


• Adaptability: Eager to learn, grow, and thrive in a dynamic environment.


• Team Player: Proven ability to work cross-functionally and across multiple stakeholders.

The salary range for this role is $100-180K OTE - Range may vary based on experience

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management, Sales, and General Business


• Industries: Software Development, Business Consulting and Services, and Technology, Information and Media