Enterprise EHS Implementation Lead

Benchmark Gensuite; Cincinnati (OH); Remote; USD 140,000 - 210,000; Full time

Job summary

Benchmark Gensuite is seeking an Implementation Leader for the Anvl Frontline Worker Safety product. This role manages onboarding for Global and Enterprise customers, handling configuration, integrations, training, and launch, with a focus on real safety and operational processes.

You will tailor solutions, train teams, and hand off to Account Management post-live, while applying AI-enabled capabilities to improve outcomes and efficiency.

Qualifications

• 7+ years of experience implementing large, complex Enterprise SaaS products, from kickoff through launch.
• Familiarity with EHS, quality, sustainability, or connected worker industrial SaaS, and the industries that use them (such as energy, utilities, construction, manufacturing, or field service)
• Hands-on experience configuring SaaS workflows for business customers
• Hands-on experience integrating systems and data flows through APIs
• Experience training customer users on software
• Experience using AI tools in day-to-day work and/or implementing AI-enabled features for customers

Responsibilities

• Learn the customer’s goals, processes, and systems, then document their requirements, success criteria, and KPIs.
• Recommend and configure Anvl workflows that fit how the customer works, sharing best practices along the way.
• Design, configure, and test API-based integrations between Anvl and customer systems, working directly with customer IT and technical teams.
• Plan and manage large, multi-milestone rollouts and keep them on schedule.
• Train customer teams, from field technicians to administrators, so they’re confident using Anvl at launch.
• Implement AI-enabled capabilities for customers and guide them on using these tools well.
• Use AI tools in your own work, such as project plans, documentation, configuration, and analysis, and check the output for quality.
• Hand off to Account Management with clear documentation, and report project status and blockers to implementation leadership weekly.
• Share product feedback, customer use cases, and expansion opportunities with Product, Sales, and Marketing.

Skills

Customer partnership

Teaching and coaching

Ownership and accountability

Structured project management

Curiosity and learning agility

Sound judgment with AI

Education

Bachelor's degree in business or related field

Tools

AI tools

APIs

Job description

Benchmark Gensuite is seeking an Implementation Leader for the Anvl Frontline Worker Safety product. This role manages onboarding for Global and Enterprise customers, handling configuration, integrations, training, and launch, with a focus on real safety and operational processes.

You will tailor solutions, train teams, and hand off to Account Management post-live, while applying AI-enabled capabilities to improve outcomes and efficiency.