Remote Enterprise Implementation Services Senior Director

Benchmark Gensuite®; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Job summary

Benchmark Gensuite is seeking an experienced Enterprise Implementation Services Senior Director to design, launch, and run a new professional services organization focused on system implementation across EHS, sustainability, and quality platforms. This remote role requires leadership across scoping, budgeting, and delivery for large client engagements.

You will partner with executive teams to establish operating models, develop staffing plans, and drive profitability while guiding delivery of

Qualifications

• 12+ years’ experience in consulting, systems implementation, or professional services.
• 5+ years’ experience managing and leading the delivery of professional services in the EHS mgmt. systems and/or EHS digital platforms space.
• Direct experience building, scaling, or materially reshaping professional services or implementation practices (offerings, methodology, pricing, resourcing, and delivery governance).
• Strong commercial acumen: scoped, priced, and negotiated SOWs, managed change control, and accountability for engagement margin and profitability.
• Executive presence, with the ability to earn trust with customer executives, internal leadership, and delivery teams.
• Bachelor's degree or equivalent experience.

Responsibilities

• Build the professional services team for systems implementation.
• Define the operating model: service offerings, engagement structure, delivery methodology, governance, and handoffs between New & Expansion Growth, Product, and Customer Success.
• Set standards and templates for scoping, estimation, staffing, change control, and project close-out, and ensure consistent usage.
• Establish clear role definitions, skill levels, and career paths for implementation consultants, project managers, and solution architects.
• Define metrics that matter and run the business against them (utilization, margin, schedule and budget variance, scope-change capture, customer satisfaction).
• Own scoping, SOWs, and commercial discipline: structure budgets, reflect true effort, define deliverables, and exclusions.
• Establish disciplined change-order and SOW-amendment processes to manage scope growth.
• Lead delivery on complex enterprise deployments with multi-region, multi-system programs.
• Build and lead a small, high-caliber team and scale as demand grows.
• Be a senior voice to customers and the business and provide input to Product and Leadership.

Skills

Consulting experience

Systems implementation

Leadership

Commercial acumen

Executive presence

Education

Bachelor's degree or equivalent experience

Job description

Benchmark Gensuite is seeking an experienced Enterprise Implementation Services Senior Director to design, launch, and run a new professional services organization focused on system implementation across EHS, sustainability, and quality platforms. This remote role requires leadership across scoping, budgeting, and delivery for large client engagements.

You will partner with executive teams to establish operating models, develop staffing plans, and drive profitability while guiding delivery of