Enterprise Desktop Support Technician

TEKsystems

New York (NY)

On-site

USD 33,000 - 47,000

Full time

47 hours ago

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Job summary

TEKsystems in New York, NY seeks an experienced enterprise desktop support professional for a contract-to-hire role. You will address end-user hardware and software issues, respond to tickets, and support MS Office and backend environments.

You will also manage MS Intune and Active Directory, while maintaining documentation and remote management tools. The ideal candidate has 5+ years in enterprise desktop support, strong communication, and the ability to perform Level 1–2 support in a

Qualifications

5+ years of enterprise desktop support experience required.
Bachelor's degree preferred; without a degree, 5 additional years of experience required.
Experience supporting executive-level stakeholders preferred.
Strong understanding of standardized IT support procedures.
Excellent communication and professionalism in fast-paced environments.
Strong organizational skills and ability to prioritize multiple tickets.

Responsibilities

Provide general desktop and end-user support for hardware and software issues.
Respond to and resolve incident and service requests through ticketing systems.
Support MS Office Suite and backend Office environments.
Manage and troubleshoot MS Intune and Active Directory.
Maintain office technology and remote management tools.
Provide Level 1 & Level 2 enterprise support.
Edit and maintain documentation related to applications and hardware environments.
Support standardized procedures to meet objectives and deadlines.
Model behaviors aligned with CBRE RISE values.