Desktop Support Specialist — Enterprise IT & Security

Trigyn Technologies Limited; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

Trigyn Technologies, Inc. seeks a Desktop Support Specialist in New York, NY to manage level 2 tickets, onboard/offboard staff, and support a broad IT infrastructure.

The role emphasizes PowerShell usage, AD policies, MDM management, and collaboration across IT teams. Candidates should have extensive Windows experience, networking knowledge, and security best practices aligned with agency cyber security programs.

Qualifications

• 36 months experience in desktop support.
• 36 months experience with Windows 7/10 and 64-bit OS.
• 36 months experience with Active Directory group policy standards.
• 36 months experience with networking concepts (DHCP, VLANs, ACLs, Firewalls).
• 36 months experience with PowerShell scripting.
• Certifications relevant to MS Windows.

Responsibilities

• Take care of level 2 tickets (and level 1 when necessary).
• Onboard new staff (equipment deployment) and offboard departing staff.
• Provide support and timely escalation for issues.
• Utilize PowerShell scripting to maximize productivity.
• Administer corporate mobile device management solution.
• Maintain platform security and compliance with cyber security program.
• Test Group Policies and endpoint OS updates.
• Perform system software and hardware upgrades and changes.
• Monitor and test current infrastructure products and services.
• Collaborate with IT teams to coordinate work and establish processes.
• Create deployment documentation and manuals.
• Use remote access technologies (VPN, terminal services).
• Deliver best desktop experience to the enterprise.

Skills

Desktop support

PowerShell

Active Directory

MDM

Networking

Windows 7/10

VPN

Security hardening

Troubleshooting

Analytical skills

Tools

MDT

Group Policy Management

Job description

Trigyn Technologies, Inc. seeks a Desktop Support Specialist in New York, NY to manage level 2 tickets, onboard/offboard staff, and support a broad IT infrastructure.

The role emphasizes PowerShell usage, AD policies, MDM management, and collaboration across IT teams. Candidates should have extensive Windows experience, networking knowledge, and security best practices aligned with agency cyber security programs.