Strategic Technical CSM - End-to-End Deployments

Phonely; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

On-site in San Francisco

Meals provided

Quarterly offsites

Meaningful equity

Job summary

Phonely is seeking a Technical Customer Success Manager to orchestrate complex deployments, align multiple teams, and ensure outcomes without losing the human touch. You’ll own a book of accounts from onboarding through expansion, working with APIs, webhooks, and modern SaaS infrastructure.

You will act as the bridge between customers, engineering, and product, translating business needs into technical plans and holding teams accountable for success.

Qualifications

• 2+ years in project management, technical account management, or implementation, delivering multi-stakeholder projects.
• Excellent written and verbal communication, able to converse with CTOs and business owners.
• Technical fluency with APIs, webhooks, and cloud tools at conceptual and configuration levels.

Responsibilities

• Own end-to-end customer deployments from kickoff to production, managing scope, timelines, and stakeholders.
• Bridge customers, engineering and product, translating requirements and unblocking projects.
• Lead technical onboarding: configure integrations via APIs and webhooks and validate workflows.
• Monitor adoption and risks; plan expansion to drive deeper usage against targets.
• Synthesize customer feedback into clear insights to influence product direction.
• Prototype and validate new use cases quickly to accelerate decisions.
• Maintain project docs, status updates, and runbooks to keep everyone aligned.

Skills

Project management

Technical account management

Implementation

Tools

APIs

Webhooks

Cloud tools

Job description

Phonely is seeking a Technical Customer Success Manager to orchestrate complex deployments, align multiple teams, and ensure outcomes without losing the human touch. You’ll own a book of accounts from onboarding through expansion, working with APIs, webhooks, and modern SaaS infrastructure.

You will act as the bridge between customers, engineering, and product, translating business needs into technical plans and holding teams accountable for success.