Deployment Success Engineer — Scale Customer Adoption

Serval Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Serval Inc. in San Francisco is seeking a Deployment Success Engineer to be the long-term owner of customer outcomes, resolving issues and expanding the value from deployment. You’ll be the primary technical partner post-deployment, ensuring adoption, expansion, and renewal across accounts.

You will write production code, ship fixes, and create scalable systems to support more customers while maintaining a customer-obsessed mindset and a commercial focus on retention and growth.

Qualifications

• Startup experience in a customer-facing or technical role.
• Strong technical foundation, including reading and troubleshooting production code in customer-facing environments.
• Eagerness to build, writing code and automation to create scalable systems.
• Excellent communication and relationship-management skills, with the ability to translate complex technical concepts for stakeholders.
• Instinct for what drives outcomes (retention, adoption, expansion) with high agency in fast-moving environments.

Responsibilities

• Own deployment production success and support: serve as the primary technical resource post-sale, troubleshooting issues, resolving them quickly, and advocating for customer needs internally.
• Drive renewals and expansion: turn strong adoption into renewals, and surface opportunities to deepen Serval's footprint within each account.
• Build systems that scale support: create tooling, automation, and playbooks to support more customers without headcount growth.
• Ship product changes: modify production code to fix bugs and build features that extend Serval's capabilities.
• Make customers self-sufficient: run training sessions and create documentation to help customers get full value from Serval.

Skills

Startup experience

Production code reading

Coding & automation

Communication skills

Retention & growth focus

Job description

Serval Inc. in San Francisco is seeking a Deployment Success Engineer to be the long-term owner of customer outcomes, resolving issues and expanding the value from deployment. You’ll be the primary technical partner post-deployment, ensuring adoption, expansion, and renewal across accounts.

You will write production code, ship fixes, and create scalable systems to support more customers while maintaining a customer-obsessed mindset and a commercial focus on retention and growth.