Enterprise Customer Success Manager - Cybersecurity & Growth

Tenzai Inc.; Boston (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

Tenzai Inc. is hiring for a Customer Success role to manage the full lifecycle of enterprise customers, from onboarding to renewal and expansion. You will build strong relationships with security and risk executives and drive product adoption to realize ROI.

You will also help design foundational CS operations, including onboarding workflows, health scoring, and repeatable playbooks, while traveling to client sites across North America as needed.

Qualifications

• 5+ years of experience in post-sales functions such as Customer Success or Account Management, preferably in the cybersecurity domain.
• Demonstrated success guiding enterprise accounts across the complete customer lifecycle, driving renewals and expansion.
• Strong foundational understanding of IT, networking, and cybersecurity principles.

Responsibilities

• Act as principal advocate and trusted advisor across your customer portfolio, guiding customers through each phase of the Tenzai experience.
• Drive onboarding and growth using solid project management practices: establish milestones, assist with setup, ensure successful scans, verify remediation results.
• Collaborate with security executives to develop strategic success plans and demonstrate ROI through business reviews.
• Proactively track account health and product adoption, identify risks early, and manage escalations to resolution.
• Serve as an internal champion for customer needs, articulate business value of feature requests, and partner with Support, Operations, and Product teams.
• Cultivate relationships across key accounts to foster product adoption and unlock expansion opportunities.

Skills

Post-sales experience

Customer Success

Account Management

Cybersecurity knowledge

Executive communication

Travel readiness

Project management

Job description

Tenzai Inc. is hiring for a Customer Success role to manage the full lifecycle of enterprise customers, from onboarding to renewal and expansion. You will build strong relationships with security and risk executives and drive product adoption to realize ROI.

You will also help design foundational CS operations, including onboarding workflows, health scoring, and repeatable playbooks, while traveling to client sites across North America as needed.