Enterprise Customer Success Manager — Strategic Partnerships

Uber Technologies Inc.; Chicago (IL); On-site; USD 115,000 - 132,000; Full time

Benefits offered by this job

Bonus program

Equity awards

401(k) plan

Benefits

Job summary

Uber Technologies Inc. is seeking a Customer Success Manager to bridge our digital platform with the storefronts of enterprise partners, delivering measurable business value and reliability at scale.

You will own end-to-end partner outcomes in a fast, ambiguous environment, translating complex data into action and driving cross‑functional collaboration with ops, product, and legal teams to unblock bottlenecks and reduce operational debt.

Qualifications

• 4+ years of client-facing experience in account management, customer success, or consulting.
• Proficiency in data analysis and using Excel to drive business judgment and decision-making.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Build and grow long-term partnerships by deeply understanding what matters most to enterprise customers, delivering tangible business value.
• Navigate internal complexity and cross-functional tension to advocate for product enhancements and unblock operational bottlenecks for partners.
• Solve messy, high-impact problems using data-driven insights to identify patterns that impact experience at scale.
• Adapt strategy based on shifting market dynamics to ensure partners see ROI and platform reliability.
• Lead cross-functional collaborations with operations, product, and legal teams to shape and deliver scalable solutions.

Skills

Data analysis

Client-facing experience

Cross-functional collaboration

Problem solving

Stakeholder management

Education

Bachelor's degree

Tools

Excel

SQL

Job description

Uber Technologies Inc. is seeking a Customer Success Manager to bridge our digital platform with the storefronts of enterprise partners, delivering measurable business value and reliability at scale.

You will own end-to-end partner outcomes in a fast, ambiguous environment, translating complex data into action and driving cross‑functional collaboration with ops, product, and legal teams to unblock bottlenecks and reduce operational debt.