Enterprise Customer Success Manager — Data-Driven Impact

Uber Technologies Inc.; San Francisco (CA); On-site; USD 79,000 - 132,000; Full time

Benefits offered by this job

Bonus program

Equity award

401(k) plan

Benefits

Job summary

Uber Technologies Inc. is seeking a Customer Success Manager to bridge our digital platform and enterprise storefronts, delivering real business value through rigorous data analysis and hands-on problem solving.

The role requires navigating internal complexity, owning partner outcomes, and turning complex data into reliable marketplace performance while scaling global partnerships across roles and geographies.

Qualifications

• 4+ years of client-facing experience in account management, customer success or consulting.
• Strong data analysis skills with Excel to guide decisions.
• Bachelor’s degree or equivalent practical experience.
• Proficiency in SQL to extract insights from large datasets.
• Experience managing stakeholders across diverse functions.
• Demonstrated systems thinking to turn ambiguity into focused execution plans.
• Experience in technology or food delivery industries under pressure.
• Ability to influence without authority in cross-functional teams.

Responsibilities

• Build and grow long-term partnerships by understanding what matters to enterprise customers and deliver tangible business value.
• Navigate internal complexity to advocate for product improvements and unblock bottlenecks for partners.
• Solve high-impact problems using data-driven insights to identify patterns at scale.
• Adapt strategy based on shifting market dynamics to ensure ROI and platform reliability.
• Champion operational excellence by identifying and reducing operational debt while maintaining quality.
• Lead cross-functional collaborations with operations, product, and legal teams to deliver scalable solutions.

Skills

Data analysis

Client-facing

Education

Bachelor's degree or equivalent

Tools

Excel

SQL

Job description

Uber Technologies Inc. is seeking a Customer Success Manager to bridge our digital platform and enterprise storefronts, delivering real business value through rigorous data analysis and hands-on problem solving.

The role requires navigating internal complexity, owning partner outcomes, and turning complex data into reliable marketplace performance while scaling global partnerships across roles and geographies.