Enterprise CSM: Drive ROI, Scale Partnerships

Uber Technologies Inc.; Dallas (TX); On-site; USD 107,000 - 119,000; Full time

Job summary

Uber Technologies Inc. in Dallas, Texas is seeking a Customer Success Manager to bridge our digital platform with the physical storefronts of enterprise partners. You will drive measurable value, navigate cross-functional challenges, and own outcomes with data-driven decision making.

The role emphasizes ownership, strategic collaboration across operations, product, and legal teams, and a focus on scalable solutions that deliver ROI and platform reliability for large partners.

Qualifications

• 4+ years of client-facing experience in account management, customer success, or consulting.
• Proficiency in data analysis and using Excel to drive business judgment and decision-making.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Build and grow long-term partnerships by deeply understanding what matters most to our enterprise customers, moving beyond simple product support to deliver tangible business value.
• Navigate internal complexity and cross-functional tension to advocate for product enhancements and unblock operational bottlenecks for your partners.
• Solve messy, high-impact problems using data-driven insights to identify patterns that impact experience at scale.
• Adapt your strategy based on shifting market dynamics and imperfect information to ensure partners see consistent ROI and platform reliability.
• Champion operational excellence by identifying and reducing "operational debt" while maintaining a high quality bar for your portfolio.
• Lead cross-functional collaborations with operations, product, and legal teams to shape and deliver solutions that scale.

Skills

Data analysis

Client-facing experience

Excel proficiency

Education

Bachelor’s degree or equivalent

Tools

SQL

Job description

Uber Technologies Inc. in Dallas, Texas is seeking a Customer Success Manager to bridge our digital platform with the physical storefronts of enterprise partners. You will drive measurable value, navigate cross-functional challenges, and own outcomes with data-driven decision making.

The role emphasizes ownership, strategic collaboration across operations, product, and legal teams, and a focus on scalable solutions that deliver ROI and platform reliability for large partners.