Enterprise CSM: Data-Driven Growth & Operations Lead

Uber; New York (NY); On-site; USD 119,000 - 132,000; Full time

Benefits offered by this job

Bonuses

Equity

401(k) plan

Benefits

Job summary

Uber is seeking a Customer Success Manager in New York to bridge our digital platform with the operations of top enterprise partners. You will drive measurable business value, applying data-driven insights and hands-on problem solving to ensure network reliability and partner ROI.

You will navigate cross-functional teams, manage high-stakes accounts, and own outcomes in a fast-paced, ambiguous environment where ownership and influence are essential for success.

Qualifications

• 4+ years of client-facing experience in account management, customer success, or consulting.
• Proficiency in data analysis and using Excel to drive business judgment and decision-making.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Build and grow long-term partnerships by deeply understanding what matters most to enterprise customers and delivering tangible business value.
• Navigate internal complexity and cross-functional tension to advocate for product enhancements and unblock operational bottlenecks.
• Solve messy, high-impact problems using data-driven insights to identify patterns affecting experience at scale.
• Adapt strategy based on shifting market dynamics to ensure partners see ROI and platform reliability.
• Champion operational excellence by identifying and reducing operational debt while maintaining quality.
• Lead cross-functional collaborations with operations, product, and legal teams to scale solutions.

Skills

Data analysis

Excel

SQL

Stakeholder management

Systems thinking

Influence without authority

Education

Bachelor’s degree or equivalent

Job description

Uber is seeking a Customer Success Manager in New York to bridge our digital platform with the operations of top enterprise partners. You will drive measurable business value, applying data-driven insights and hands-on problem solving to ensure network reliability and partner ROI.

You will navigate cross-functional teams, manage high-stakes accounts, and own outcomes in a fast-paced, ambiguous environment where ownership and influence are essential for success.