Enterprise CS Manager - High-Impact Partnerships

Uber Technologies Inc.; New York (NY); On-site; USD 119,000 - 132,000; Full time

Benefits offered by this job

Bonus program

Equity

401(k) plan

Benefits

Job summary

Uber Technologies Inc. is seeking a Customer Success Manager in New York, NY to bridge our digital platform with enterprise partners, resolving high-stakes operational challenges and delivering tangible business value.

You will own data-driven problem solving, navigate cross-functional teams, and ensure partners achieve consistent ROI and platform reliability across markets; strong Excel and SQL skills plus 4+ years of client-facing experience required.

Qualifications

• 4+ years of client-facing experience in account management, customer success, or consulting.
• Proficiency in Excel to drive business judgment and decision-making.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Build and grow long-term partnerships by deeply understanding what matters most to enterprise customers and delivering tangible business value.
• Navigate internal complexity and cross-functional tension to advocate for product enhancements and unblock operational bottlenecks for partners.
• Solve messy, high-impact problems using data-driven insights to identify patterns that impact experience at scale.
• Adapt strategy based on shifting market dynamics to ensure partners see consistent ROI and platform reliability.
• Champion operational excellence by identifying and reducing operational debt while maintaining a high quality bar for the portfolio.
• Lead cross-functional collaborations with operations, product, and legal teams to shape and deliver scalable solutions.

Skills

Client-facing experience

Excel data analysis

SQL (preferred)

Education

Bachelor’s degree or equivalent

Job description

Uber Technologies Inc. is seeking a Customer Success Manager in New York, NY to bridge our digital platform with enterprise partners, resolving high-stakes operational challenges and delivering tangible business value.

You will own data-driven problem solving, navigate cross-functional teams, and ensure partners achieve consistent ROI and platform reliability across markets; strong Excel and SQL skills plus 4+ years of client-facing experience required.