Enterprise Customer Success Manager — Data-Driven Campaigns

Wunderkind; New York (NY); On-site; USD 72,000 - 90,000; Full time

Job summary

Wunderkind in New York is seeking a Customer Success Manager to partner with enterprise clients, drive tangible outcomes on the Autonomous Marketing Platform, and own program execution. You will manage high-impact campaigns, coordinate with cross-functional teams, and ensure measurable results for some of the world’s leading brands.

The role emphasizes technical proficiency, strategic thinking, and meticulous attention to detail, with a focus on client outcomes and revenue retention.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 3+ years in a client-facing role within Technology, Marketing, Consulting, or Consumer Brand industries.
• Hands-on experience with major ESP platforms (Salesforce Marketing Cloud, Klaviyo, Braze) is a plus.

Responsibilities

• Serve as the primary operational contact for enterprise clients and drive renewals and growth.
• Lead end-to-end client campaigns from concept to launch, on time and aligned to goals.
• Collaborate with Professional Services, Product, and Analytics to deploy campaigns and optimize performance.
• Provide QA on campaign builds, troubleshooting, and ensure quality before client visibility.
• Maintain clear client performance reports, action plans, and summaries.

Skills

Client-facing

Project management

Data storytelling

Salesforce Marketing Cloud

Klaviyo

Braze

Education

Bachelor's degree in Business/Marketing or related field

Tools

Salesforce Marketing Cloud

Klaviyo

Braze

Job description

Wunderkind in New York is seeking a Customer Success Manager to partner with enterprise clients, drive tangible outcomes on the Autonomous Marketing Platform, and own program execution. You will manage high-impact campaigns, coordinate with cross-functional teams, and ensure measurable results for some of the world’s leading brands.

The role emphasizes technical proficiency, strategic thinking, and meticulous attention to detail, with a focus on client outcomes and revenue retention.