Customer Success Manager, Enterprise

impact.com; Columbus (OH); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

RSUs

401(k)

Flexible PTO

Gym reimbursement

Coursera access

Parental leave

Home office stipend

Job summary

impact.com is seeking an Enterprise Customer Success Manager to become a product expert and help top clients grow through our commerce partnership platform. You will apply your knowledge of affiliate and performance marketing to deliver value across the customer journey from onboarding to optimization.

Based in New York with a hybrid schedule, you will manage relationships, conduct regular check-ins, provide product training, and collaborate with cross‑functional teams to ensure client success

Qualifications

• 3+ years in customer success/relationship mgmt, preferably B2B.
• Bachelor’s Degree or equivalent in Business/Marketing or related field.
• Experience with affiliate and performance marketing.
• Strong understanding of digital marketing ecosystems and partnerships.

Responsibilities

• Deliver world-class support to top clients.
• Maintain proactive and reactive relationships with assigned accounts.
• Monitor accounts, regular check-ins, and relationship building.
• Provide training, product support, and handle feature requests.

Skills

Customer success

Relationship management

B2B experience

Digital marketing

Communication

Team collaboration

Education

Bachelor’s Degree or equivalent in Business/Marketing or related field

Job description

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance‑based growth through authentic relationships. Its award‑winning products – Performance (affiliate), Creator (influencer), and Advocate (customer referral) – unify every type of partner into one integrated platform. Today, over 5,000 global brands rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Location: New York (Hybrid)

Overview

As an Enterprise Customer Success Manager, you will be an incredible product expert, utilizing our software suite to build stronger and more successful marketing campaigns. You will showcase good business sense, a solid understanding of the digital ecosystem, and critical thinking to shine and grow every day at impact.com.

What You’ll Do

• Deliver world‑class support to our top clients.
• Maintain a balanced proactive/reactive relationship with your assigned accounts.
• Dedicated duties include account monitoring, regular check‑ins, and relationship building.
• Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

What You Bring

• 3+ years of customer success/relationship experience, preferably B2B.
• Bachelor’s Degree or equivalent experience (Business, Marketing, or related field a plus).
• Experience with affiliate and performance marketing.
• Strong understanding of the digital marketing ecosystem (affiliate & partnerships a plus).
• Consistent track record of providing stellar support to customers.
• Embraces teamwork and cross‑team collaboration.
• Healthy dose of initiative and ability to remain flexible.
• Detail‑oriented and able to efficiently prioritize tasks.
• Be a critical thinker and inventive problem‑solver.
• Professional communication skills.
• Enthusiastic teammate.
• Great conflict resolution skills.
• Excellent time management skills.

Salary Range

$80,000 – $95,000 per year, plus 25% Variable Commission Plan ($20,000 – $23,750) and generous stock (RSU) award.

This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant, along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks

• Medical, Dental, and Vision insurance.
• Office‑only catered lunch every Thursday, a healthy snack bar, and great coffee.
• Flexible spending accounts and 401(k).
• Flexible working: Our Responsible PTO policy allows you to take the time off you need to rest and recharge.
• Health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage, and a monthly gym reimbursement policy.
• Restricted Stock Units (RSUs) as part of total compensation with a 3‑year vesting schedule, pending Board approval.
• Free Coursera subscription and PXA courses for continuous learning.
• Generous parental leave policy: 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology stipend to help set up your home office and a monthly allowance for internet expenses.

impact.com is proud to be an equal‑opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non‑merit factors.