Enterprise Customer Success Leader

Socket.dev; Los Angeles (CA); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Vacation & Wellness Stipends

401k (USA) Plan

Work-from-Home stipend

Floating holidays

Job summary

CreatorIQ is seeking a Senior Manager of Customer Success, Enterprise, to lead an elite Enterprise segment and nurture relationships with multi-brand, multi-region customers. You will guide senior marketing leaders, shape creator marketing strategies, and drive long-term value with executive-level trust.

You will build and develop a team of Customer Success Partners, collaborate with Sales, Product, and Implementation, and own renewal forecasting and growth across a strategic portfolio.

Qualifications

• 6+ years of experience in Customer Success, Account Management, Client Services, Agency Services, Marketing Strategy, or a related leadership role.
• Deep expertise in creator marketing, influencer marketing, digital media, or related disciplines.
• Experience with enterprise brands, agencies, or sophisticated marketing organizations.
• 3+ years of people leadership experience.
• Proven track record owning renewals, retention, and expansion in complex accounts.

Responsibilities

• Serve as senior sponsor and escalation point for Enterprise SAG customers, owning success, retention, value realization, and growth.
• Advise senior marketing stakeholders on creator marketing strategies, operating models, and measurement approaches.
• Develop executive relationships with VP and C-level marketing leaders, positioning us as a strategic partner.
• Own forecasted net revenue retention, renewals, and expansion across the portfolio.

Skills

Customer Success

Account Management

Marketing Strategy

Executive Relationships

Leadership

Job description

CreatorIQ is seeking a Senior Manager of Customer Success, Enterprise, to lead an elite Enterprise segment and nurture relationships with multi-brand, multi-region customers. You will guide senior marketing leaders, shape creator marketing strategies, and drive long-term value with executive-level trust.

You will build and develop a team of Customer Success Partners, collaborate with Sales, Product, and Implementation, and own renewal forecasting and growth across a strategic portfolio.