Enterprise Customer Success Manager: Onboarding & Renewals

Direct On Demands; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Laptop provided

Transit reimbursement

Parking reimbursement

Job summary

Direct On Demands is seeking a Customer Success Manager in New York to lead enterprise accounts and ensure client success with our platform. You will be the primary contact for key accounts, driving adoption and retention to help clients achieve their business objectives.

You will manage onboarding, build relationships with stakeholders, develop success plans, and drive renewals while identifying expansion opportunities with leading B2B SaaS clients.

Qualifications

• 3-5 years of customer success or account management experience in B2B SaaS.
• Proven track record of driving customer retention and expansion.
• Strong communication and presentation skills.
• Experience with CRM and customer success platforms.
• Data-driven approach to customer success.
• Bachelor's degree in Business or related field.

Responsibilities

• Account Management: Manage portfolio of enterprise accounts and drive customer success.
• Onboarding: Lead customer onboarding and ensure smooth platform adoption.
• Relationship Building: Build strong relationships with key stakeholders.
• Strategy Development: Develop success plans tailored to each customer's goals.
• Renewal Management: Drive contract renewals and identify expansion opportunities.
• Advocacy: Identify and develop customer advocates and case studies.

Skills

Customer success

Account management

Communication

Presentation skills

Data-driven

Education

Bachelor's degree in Business

Tools

CRM platforms

Gainsight

Job description

Direct On Demands is seeking a Customer Success Manager in New York to lead enterprise accounts and ensure client success with our platform. You will be the primary contact for key accounts, driving adoption and retention to help clients achieve their business objectives.

You will manage onboarding, build relationships with stakeholders, develop success plans, and drive renewals while identifying expansion opportunities with leading B2B SaaS clients.