Head of Customer Success — Onboarding to Renewal

Praxis Tech; New York (NY); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Retirement Plan

Paid Time Off

Résumé du poste

MetaBet is seeking a Customer Success leader in New York to own the customer journey from onboarding through renewal. You will build our CS function from the ground up and serve as the technical expert customers rely on, crafting scalable processes that support rapid growth.

Ideal candidates will love turning chaos into order, ensure client success, and work in a time zone aligned with US Central. This role offers immediate impact and the chance to shape strategic CS programs for

Qualifications

• Experience building a CS function from scratch.
• Strong customer-facing communication and empathy.
• Ability to own the end-to-end customer journey.

Responsabilités

• Own the customer journey from onboarding through renewal.
• Build our CS function from scratch (you'll be the first!).
• Be the technical expert customers rely on.
• Create scalable processes that set us up for growth.

Description du poste

MetaBet is seeking a Customer Success leader in New York to own the customer journey from onboarding through renewal. You will build our CS function from the ground up and serve as the technical expert customers rely on, crafting scalable processes that support rapid growth.

Ideal candidates will love turning chaos into order, ensure client success, and work in a time zone aligned with US Central. This role offers immediate impact and the chance to shape strategic CS programs for