Enterprise Customer Success Manager - Growth & Renewals

Valsoft Corporation; Boston (MA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Dispatch is hiring a Customer Success Manager in Boston to own a portfolio of enterprise accounts focused on retention, renewal, and growth. You will manage on-time renewals, monitor health, and build account plans that tie Dispatch capabilities to customer goals.

You will develop trusted relationships from day-to-day users to executives in operations, finance, and IT, lead executive reviews, and drive expansions by presenting ROI-driven value. This is a fast-paced, growth-focused role.

Qualifications

• 5+ years in Customer Success or Account Management at a SaaS or high-tech company.
• Experience managing multiple $250K+ ARR accounts with renewal ownership.
• Proven track record of high gross and net retention and renewals.
• Ability to diagnose customer business needs and propose ROI-based paths.

Responsibilities

• Own gross and net retention for a portfolio of enterprise accounts and drive on-time renewals.
• Monitor health through adoption, usage, and stakeholder sentiment; intervene early when risk signals appear.
• Build and execute account plans aligning Dispatch products with customer goals and renewal strategy.
• Serve as escalation point to resolve issues and rebuild customer confidence.
• Develop relationships from end users to executive sponsors across operations, finance, and IT.
• Lead executive business reviews focusing on outcomes and value, not activity.
• Identify expansion opportunities and own the full commercial cycle for existing accounts.

Skills

Customer Success

Account Management

Renewals

Upsell & Cross-sell

Strategic Consultation

Executive Relationships

Tools

Salesforce

Pendo

SQL

Job description

Dispatch is hiring a Customer Success Manager in Boston to own a portfolio of enterprise accounts focused on retention, renewal, and growth. You will manage on-time renewals, monitor health, and build account plans that tie Dispatch capabilities to customer goals.

You will develop trusted relationships from day-to-day users to executives in operations, finance, and IT, lead executive reviews, and drive expansions by presenting ROI-driven value. This is a fast-paced, growth-focused role.