Customer Success Manager

Direct On Demands; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Laptop provided

Transit reimbursement

Parking reimbursement

Job summary

Direct On Demands is seeking a Customer Success Manager in New York to lead enterprise accounts and ensure client success with our platform. You will be the primary contact for key accounts, driving adoption and retention to help clients achieve their business objectives.

You will manage onboarding, build relationships with stakeholders, develop success plans, and drive renewals while identifying expansion opportunities with leading B2B SaaS clients.

Qualifications

• 3-5 years of customer success or account management experience in B2B SaaS.
• Proven track record of driving customer retention and expansion.
• Strong communication and presentation skills.
• Experience with CRM and customer success platforms.
• Data-driven approach to customer success.
• Bachelor's degree in Business or related field.

Responsibilities

• Account Management: Manage portfolio of enterprise accounts and drive customer success.
• Onboarding: Lead customer onboarding and ensure smooth platform adoption.
• Relationship Building: Build strong relationships with key stakeholders.
• Strategy Development: Develop success plans tailored to each customer's goals.
• Renewal Management: Drive contract renewals and identify expansion opportunities.
• Advocacy: Identify and develop customer advocates and case studies.

Skills

Customer success

Account management

Communication

Presentation skills

Data-driven

Education

Bachelor's degree in Business

Tools

CRM platforms

Gainsight

Job description

Build lasting relationships with enterprise clients and ensure their success with our platform. We're looking for a customer-focused professional who can drive adoption and retention.

Department: Customer Success Location: New York, NY Type: Full-Time Level: Mid Level Salary: $80K - $110K Posted: Jan 14, 2026

About the Role

Build lasting relationships with enterprise clients and ensure their success with our platform. We're looking for a customer-focused professional who can drive adoption and retention.

As a Customer Success Manager, you'll be the primary point of contact for key accounts, helping them achieve their business objectives through our solutions.

This role offers the opportunity to work with top B2B companies and make a real impact on their success.

Key Responsibilities

Account Management: Manage portfolio of enterprise accounts and drive customer success

Onboarding: Lead customer onboarding and ensure smooth platform adoption

Relationship Building: Build strong relationships with key stakeholders

Strategy Development: Develop success plans tailored to each customer's goals

Renewal Management: Drive contract renewals and identify expansion opportunities

Advocacy: Identify and develop customer advocates and case studies

Qualifications & Requirements

Required Qualifications:

3-5 years of customer success or account management experience in B2B SaaS

Proven track record of driving customer retention and expansion

Strong communication and presentation skills

Experience with CRM and customer success platforms

Data-driven approach to customer success

Bachelor's degree in Business or related field

Preferred Qualifications:

Experience in lead generation or marketing technology

Knowledge of Gainsight or similar CS platforms

Technical aptitude and ability to demo products

Experience managing enterprise accounts

What We Offer

Competitive Pay

$80K-$110K with performance bonuses

Medical, dental, and vision insurance

Equipment

Laptop and office equipment

Transit and parking reimbursement

About Direct On Demands

Direct On Demands is transforming B2B lead generation through AI-powered technology,transparency, and an unwavering commitment to quality. We serve 350+ B2B companiesacross SaaS, cybersecurity, FinTech, and enterprise technology sectors, deliveringverified MQLs, HQLs, and BANT-qualified prospects that convert at 3X the industry average.

We're ISO 27001 certified, GDPR compliant, and proud to be setting new standards inan industry that desperately needed them. Our team of 150+ professionals across 5countries is united by a passion for excellence and a belief that our clients deservebetter than recycled contact lists and unverified "leads."

4.8/5 Employee Rating

150% YoY Growth

ISO 27001 Certified