Remote Splunk TAM Specialist — Customer Success Strategist

Cisco Systems, Inc.; Richardson (TX); Remote; USD 140,000 - 191,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid parental leave

Disability insurance

Life insurance

Paid holidays

Volunteer time off

Job summary

Cisco Systems, Inc. is seeking a Customer Success Area TAM Specialist to empower customers through expert Splunk guidance. This remote role supports U.S.

accounts and partners with Sales and Customer Success teams to deliver value realization. You will lead technical engagements, plan actions, and assist with onboarding, health reviews, and adoption initiatives. Strong SPL skills, data onboarding experience, and cloud experience are essential.

Qualifications

• 3+ years administering and using Splunk Core (Enterprise/Cloud).
• 3+ years Splunk architecture, data onboarding, and Splunk Core feature experience.
• SPL (Search Processing Language) skills are critical.
• 3+ years in technical consulting or big-data analytics.

Responsibilities

• Develop positive relationships with Sales/Customer Success to support Area aligned customers with Value Realization.
• Onboarding & Enablement - deliver workshops, prescriptive mentorship/assistance, achieve onboarding milestones.
• Proactively engaging Area aligned CS/SE Management to ensure priority focus and address risk accounts/area themes.
• Strategic case-based delivery, up to 90 days of assistance as requested by account teams or management.

Skills

Splunk Core

SPL

Technical consulting

Tools

Splunk Enterprise

Splunk Cloud

Data onboarding

Job description

Cisco Systems, Inc. is seeking a Customer Success Area TAM Specialist to empower customers through expert Splunk guidance. This remote role supports U.S.

accounts and partners with Sales and Customer Success teams to deliver value realization. You will lead technical engagements, plan actions, and assist with onboarding, health reviews, and adoption initiatives. Strong SPL skills, data onboarding experience, and cloud experience are essential.