Enterprise Customer Success Manager — Growth & Renewals

enhesa; Arlington (VA); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary package

Flexible home-working policy

Collaborative environment

Accountability for projects

Job summary

Enhesa in Arlington, VA, is seeking a Customer Success Manager to maintain and grow a book of Enterprise customers. You will own renewals, drive adoption, and ensure client value from Enhesa's compliance intelligence services. Collaborate with cross-functional teams, manage annual budgets over four million euros?

In this US job, keep consistent with USD. You'll lead account planning, coordinate Enhesa personnel, and conduct quarterly business reviews to identify value and expansion

Qualifications

• Bachelor's degree in business, communications, marketing or similar field of study from an accredited university required.
• 2-4 years of demonstrated experience in managing existing accounts in a business-to-business environment in the Software, SAAS, IT, insurance, engineering, financial services or consultancy industry.
• Experience in executing sales and account plan-based strategies for current clients.
• Demonstrated ability to achieve annual growth targets and client satisfaction.
• Project management/ cross functional collaboration

Responsibilities

• Maintain and develop professional relationships with existing clients.
• Ensure client satisfaction and loyalty. Build relationships with key Client personnel, decision makers, stakeholders and buyers. Be the central Point of Contact of Enhesa's customer base.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Be curious, prepare and ask questions about the customer's needs and business processes as well as provide knowledge of our applications to the customer; uncover roadblocks, and deliver strong account guidance.
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary Enhesa personnel.
• Be a liaison between the client and Enhesa, mitigate client crisis situations by properly delegating and communicating internally with Enhesa support teams while maintaining clear communication with the client. Represent the Enhesa Team in cross-functional sounding boards/ projects And co-drive decisions to preserve and enhance client satisfaction and enable business growth.
• On-boarding clients: Responsible for project managing the on-boarding of clients to the Enhesa services.
• Manage and own contract renewals and growth opportunities: Own and negotiate contract renewals and addendums for growth opportunities.
• Support the team internally: Assist other CSM's with personal development, training, onboarding, learning internal tools and navigating the proper channels internally.
• Participate in Tradeshows and Conferences: Represent the team at certain industry or partner events to strengthen personal interactions and relationships with your own or your colleague's accounts.

Skills

Account management

Communication

Problem solving

CRM experience

Language skills

Education

Bachelor's degree in business, communications, marketing

Tools

Jira

Confluence

SharePoint

CRM systems

Office Suite

Job description

Enhesa in Arlington, VA, is seeking a Customer Success Manager to maintain and grow a book of Enterprise customers. You will own renewals, drive adoption, and ensure client value from Enhesa's compliance intelligence services. Collaborate with cross-functional teams, manage annual budgets over four million euros?

In this US job, keep consistent with USD. You'll lead account planning, coordinate Enhesa personnel, and conduct quarterly business reviews to identify value and expansion