Enterprise Customer Success Manager - Growth & Renewal

Speedrun Talent Network; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation and equity

20 days paid time off each year

401k with Employer Match

Monthly wellness stipend

100% health coverage (HSA/medical)

Job summary

Mintlify, a documentation platform for developers and AI teams, is seeking a Customer Success Manager to own the health, retention and growth of a book of Enterprise customers in San Francisco. You will work closely with Account Managers, Solutions Engineers and Support to ensure readiness at go-live and ongoing value realization across teams.

You will manage quarterly business reviews, drive renewals, and spot expansion opportunities while helping customers measure value via AI-enabled docs and

Qualifications

• 4+ years in customer success, account management, or technical account management at a B2B SaaS company managing mid-market or enterprise accounts.
• Owning a retention number (GRR/NRR/renewal rate) and driving expansion with measurable results.
• Strong commercial instincts: understands deals, discounts, renewal risk, and expansion pitches to business buyers.
• Executive presence: able to run executive business reviews and advocate internally.
• Technical fluency: comfortable with Git, Markdown/MDX, HTML/CSS/JS, and APIs to debug docs.
• Comfort working with data: read usage metrics and translate signals into actions.
• Experience using AI to build parts of CS workflows.
• Strong ownership and candor: push back, own outcomes, and learn quickly.

Responsibilities

• Own your book from go-live onward and set health score and strategy for each account.
• Deliver product training and enablement within 30 days of go-live.
• Maintain health score, account strategy, and renewal readiness in Salesforce.
• Engage with every account quarterly and conduct annual executive business reviews.
• Escalate at-risk accounts and lead the save with CS leadership and the Account Manager.
• Identify expansion signals and source qualified opportunities with the Account Manager.
• Kick off renewals 90 days out and articulate the value for renewals.
• Troubleshoot Git, content questions, and coordinate with Support or Solutions Engineers.
• Create playbooks, templates, and AI-assisted workflows for the team.

Skills

Customer success

Account management

Commercial instincts

Executive presence

Data fluency

AI in CS

Tools

Git workflows

MDX/Markdown

HTML/CSS/JS

APIs

Job description

Mintlify, a documentation platform for developers and AI teams, is seeking a Customer Success Manager to own the health, retention and growth of a book of Enterprise customers in San Francisco. You will work closely with Account Managers, Solutions Engineers and Support to ensure readiness at go-live and ongoing value realization across teams.

You will manage quarterly business reviews, drive renewals, and spot expansion opportunities while helping customers measure value via AI-enabled docs and