Enterprise Growth Account Manager (SaaS/Docs)

Mintlify; San Francisco (CA); Vor Ort; USD 110.000 - 170.000; Vollzeit

Benefits dieser Stelle

Equity

Paid time off

401k Match

Wellness stipend

Health coverage

Commute stipend

Free meals

Annual offsite

Zusammenfassung

Mintlify is hiring an Account Manager to grow and protect a book of customers, each typically $50K–$250K ARR. You’ll own the commercial relationship, renewals, expansions, and pricing conversations, working closely with Customer Success.

You’ll talk about docs, Git, Markdown, APIs, and CI/CD with engineering leaders, even if you don’t write code. You’ll travel about one week a month and be based in the San Francisco area, with in-office work when not traveling.

Qualifikationen

• 3+ years in a quota-carrying account management role, or an AE role with expansion ownership, at a B2B SaaS company.
• Track record of growing mid-market or enterprise accounts ($50K+ ARR), with expansion numbers you can name.
• Moderate technical understanding: you can explain how a team writes, reviews, and publishes docs (Git, Markdown, APIs, CI/CD), hold your own with engineering leaders, and know when to bring in a Solutions Engineer.
• Strong discovery and negotiation skills, including renewals, multi-year terms, and working with procurement.
• Experience partnering with Customer Success, with clear ownership of the commercial relationship.
• Organized and data-driven: disciplined in Salesforce, accurate in forecasting, and able to read usage data to time an expansion.
• Willing to travel about one week a month.
• Able to work from our San Francisco office when you're not traveling.

Aufgaben

• Own and grow your book: Manage a book of accounts, each typically $50K–$250K ARR; build an account plan with stakeholders, contract terms, usage, and growth opportunities.
• In partnership with a CSM, forecast renewals, and propose multi-year terms where appropriate; support renewals end to end.
• Find and close expansion with Customer Success: turn signals into qualified opportunities; build the business case, negotiate and close: new sites for other products or business units, help centers, AI credits, and add-ons.
• Right-size offers: tailor the capability to the customer’s needs, instead of always the full bundle.
• Show up in person: spend about one week a month with customers, do on-site visits and executive business reviews, attend industry events.
• Run a clean commercial process: keep Salesforce updated; forecast renewals and expansion 30, 60, 90 days out; share feedback with Product and leadership.

Kenntnisse

Quota carrying

Account management

Negotiation

Forecasting

Cross-functional collaboration

Technical conversations

Expansion selling

Travel readiness

Tools

CRM (Salesforce)

Jobbeschreibung

Mintlify is hiring an Account Manager to grow and protect a book of customers, each typically $50K–$250K ARR. You’ll own the commercial relationship, renewals, expansions, and pricing conversations, working closely with Customer Success.

You’ll talk about docs, Git, Markdown, APIs, and CI/CD with engineering leaders, even if you don’t write code. You’ll travel about one week a month and be based in the San Francisco area, with in-office work when not traveling.