Strategic Account Manager — SaaS Growth & Expansion

Speedrun Talent Network; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation and equity

20 days paid time off every year

401k with Employer Match

monthly wellness stipend

100% employee health coverage

Commuting stipend

Free lunch and dinners

Annual team offsite

Job summary

Mintlify is hiring an Account Manager to grow relationships with a book of customers on $50K–$250K ARR. You’ll own renewals, expansion, and pricing while collaborating with Customer Success. You don’t need to write code, but you should be comfortable discussing docs architecture.

You'll travel about one week per month for customer visits and events, spending time in our San Francisco office when not traveling, and working with engineering, docs, and procurement teams to maximize value.

Qualifications

• 3+ years in a quota-carrying account management role, or AE with expansion ownership, at a B2B SaaS company.
• A track record of growing mid-market or enterprise accounts ($50K+ ARR), with expansion numbers you can name.
• Moderate technical understanding: explain how a team writes, reviews, and publishes docs (Git, Markdown, APIs, CI/CD).
• Strong discovery and negotiation skills, including renewals, multi-year terms, and working with procurement.
• Experience partnering with Customer Success, with clear ownership of the commercial relationship.
• Organized and data-driven: Salesforce, forecasting, and reading usage data to time expansions.
• Willing to travel about one week a month.
• Able to work from our San Francisco office when not traveling.

Responsibilities

• Manage a book of accounts, typically $50K–$250K ARR.
• In partnership with a CSM, build an account plan for each: stakeholders, contract terms, usage, and growth areas.
• Support renewals end to end: forecast early, negotiate terms, and propose multi-year agreements where they fit.
• Partner with your CSMs to turn signals into qualified opportunities.
• Run discovery, build the business case, negotiate and close: new sites for other products or business units, help centers and knowledge bases, AI credits, add-ons.
• Right-size offers to meet customer needs rather than default to full bundles.
• Spend about one week a month with customers: on-site visits, executive reviews, and industry events.
• Build relationships across engineering, developer experience, docs, and procurement, not just with your champion.
• Keep Salesforce current: opportunities, stages, next steps, contacts, renewal dates.
• Forecast renewals and expansion 30, 60, 90 days out.
• Share pricing feedback with Product and leadership.
• Share best plays with the Account Management team.

Skills

Account management

Quota carrying

Negotiation

Forecasting

Salesforce

Cross-functional collaboration

Docs/tool talk

Tools

Salesforce

Job description

Mintlify is hiring an Account Manager to grow relationships with a book of customers on $50K–$250K ARR. You’ll own renewals, expansion, and pricing while collaborating with Customer Success. You don’t need to write code, but you should be comfortable discussing docs architecture.

You'll travel about one week per month for customer visits and events, spending time in our San Francisco office when not traveling, and working with engineering, docs, and procurement teams to maximize value.