Enterprise Customer Success Manager (Fully Remote)

Sedna; United States; A distancia; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Sedna is seeking an experienced Account Leader to own a portfolio of Premier and Strategic accounts globally, collaborating with the AE on renewals and expansions. You will build executive relationships, lead QBRs, and coordinate with cross-functional teams to ensure health and growth of key accounts.

The role emphasizes strategic thinking, deep customer insights, and fluency in global trade dynamics, with a focus on delivering value and driving net retention.

Formación

• Significant management of complex B2B accounts at senior level.
• Comfortable engaging with C-suite stakeholders and executives.
• Clear communication and cross-functional collaboration skills.

Responsabilidades

• Own a named portfolio of Premier and Strategic accounts globally; co-own renewals and expansion with the AE.
• Build and maintain executive-level relationships and run QBRs with commercial framing.
• Monitor account health, escalate risks early, and coordinate with cross-functional teams.

Conocimientos

Executive presence

CRM fluency

Herramientas

Salesforce

Descripción del empleo

• Own a named portfolio of Premier and Strategic accounts globally, co-owning renewals and expansion with the AE.
• Build and maintain executive-level relationships and run QBRs with commercial framing.
• Monitor account health, escalate risks early, and coordinate with cross-functional teams.

Qualifications:

• Significant management of complex B2B accounts at senior level, with executive presence.
• Background in shipping or global trade strongly preferred; commercially fluent.
• Familiarity with Salesforce or equivalent CRM; clear communication skills.

What Success Looks Like:

• No renewal or escalation surprises; executive relationships strong enough to hold during challenges.
• Net Revenue Retention at or above target; expansion pipeline contributed with Sales.
• Customer insights flow into QBRs, product feedback, and internal planning.

Sedna is an AI-powered platform revolutionizing global trade, making it more efficient, transparent, and sustainable. They are a growing, innovative company with a culture emphasizing agility, execution, and collaboration.