Enterprise Customer Success Manager — Fleet & Compliance

Hirebridge; Toledo (OH); Hybrid; USD 90,000 - 120,000; Full time

Job summary

HirexHire in Ohio is seeking a Customer Success Manager to own a portfolio of 25–50 enterprise accounts, driving retention, adoption, and expansion across a SaaS platform. You’ll partner with Sales, Compliance Services, Engineering, Support, and Implementation to ensure customers achieve operational and compliance goals.

You will manage renewals, monitor metrics, and guide customers on best practices to maximize platform value, with a focus on transportation compliance and cross-functional

Qualifications

• 5+ years in Customer Success or strategic account management in B2B SaaS.
• Experience managing enterprise or strategic accounts with complex operations.
• Strong knowledge of FMCSA, DOT, driver qualification, or transportation compliance requirements.
• Experience managing renewals and expansion within a named book of business.
• Strong understanding of CS metrics: compliance, adoption, account health, retention, revenue.
• Ability to translate software capabilities and compliance into customer solutions.
• Strong communication and relationship-building with operational and executive stakeholders.
• Experience collaborating cross-functionally while owning customer outcomes.

Responsibilities

• Manage 25–50 strategic enterprise accounts and understand each customer's fleet, drivers, and compliance needs.
• Build trusted relationships with transportation and compliance leaders to advise on operational needs.
• Drive driver compliance by monitoring performance and closing gaps to achieve 100% compliance.
• Guide customers on best practices and maximize platform adoption.
• Identify opportunities to increase integration adoption across HRIS, background checks, MVR, ELD, e-signature, etc.
• Lead recurring customer meetings and business reviews to set priorities and next steps.
• Manage renewal and expansion forecasting and identify growth opportunities with Sales.
• Collaborate with Compliance Services, Engineering, Support, and Implementation to address customer needs.
• Share feedback to improve client success processes and product adoption.

Skills

Customer success

Enterprise accounts

Communication

CRM data

Analytical skills

Tools

Salesforce

CRM analytics

Job description

HirexHire in Ohio is seeking a Customer Success Manager to own a portfolio of 25–50 enterprise accounts, driving retention, adoption, and expansion across a SaaS platform. You’ll partner with Sales, Compliance Services, Engineering, Support, and Implementation to ensure customers achieve operational and compliance goals.

You will manage renewals, monitor metrics, and guide customers on best practices to maximize platform value, with a focus on transportation compliance and cross-functional