Customer Success Manager

Hirebridge; Toledo (OH); Hybrid; USD 90,000 - 120,000; Full time

Job summary

HirexHire in Ohio is seeking a Customer Success Manager to own a portfolio of 25–50 enterprise accounts, driving retention, adoption, and expansion across a SaaS platform. You’ll partner with Sales, Compliance Services, Engineering, Support, and Implementation to ensure customers achieve operational and compliance goals.

You will manage renewals, monitor metrics, and guide customers on best practices to maximize platform value, with a focus on transportation compliance and cross-functional

Qualifications

• 5+ years in Customer Success or strategic account management in B2B SaaS.
• Experience managing enterprise or strategic accounts with complex operations.
• Strong knowledge of FMCSA, DOT, driver qualification, or transportation compliance requirements.
• Experience managing renewals and expansion within a named book of business.
• Strong understanding of CS metrics: compliance, adoption, account health, retention, revenue.
• Ability to translate software capabilities and compliance into customer solutions.
• Strong communication and relationship-building with operational and executive stakeholders.
• Experience collaborating cross-functionally while owning customer outcomes.

Responsibilities

• Manage 25–50 strategic enterprise accounts and understand each customer's fleet, drivers, and compliance needs.
• Build trusted relationships with transportation and compliance leaders to advise on operational needs.
• Drive driver compliance by monitoring performance and closing gaps to achieve 100% compliance.
• Guide customers on best practices and maximize platform adoption.
• Identify opportunities to increase integration adoption across HRIS, background checks, MVR, ELD, e-signature, etc.
• Lead recurring customer meetings and business reviews to set priorities and next steps.
• Manage renewal and expansion forecasting and identify growth opportunities with Sales.
• Collaborate with Compliance Services, Engineering, Support, and Implementation to address customer needs.
• Share feedback to improve client success processes and product adoption.

Skills

Customer success

Enterprise accounts

Communication

CRM data

Analytical skills

Tools

Salesforce

CRM analytics

Job description

ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement processes and technologies to execute a sustainable, scalable talent plan.

We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

OUR CLIENT

Location: Ohio / Hybrid

Industry: Fleet Management Software/EV Infrastructure

Company Size: 20-50+

What They Do: Our client is a fast-growing SaaS company transforming how organizations manage electric and mixed-vehicle fleets. Their platform centralizes fleet operations, bringing together vehicle tracking, charging optimization, maintenance workflows, and real-time analytics into a single, easy-to-use system. Serving logistics providers, municipalities, and enterprise operators, our client enables teams to streamline operations, reduce costs, and accelerate their transition to sustainable transportation. With strong early traction and increasing market demand, they are scaling their team to support continued product innovation and go-to-market growth.

THE ROLE

Our client is seeking a Customer Success Manager to own a portfolio of strategic enterprise accounts and drive long-term retention, adoption, and expansion. This role will manage 25–50 named accounts, serving as the primary point of ownership while partnering closely with Sales, Compliance Services, Engineering, Support, and Implementation to help customers maximize the platform and achieve their operational and compliance goals.

WHAT YOU WILL DO

• Manage 25–50 strategic enterprise accounts, understanding each customer’s fleet, drivers, compliance needs, technology, and key stakeholders.
• Build trusted relationships with transportation and compliance leaders, advising customers on operational and compliance needs.
• Drive driver compliance by monitoring performance, identifying gaps, and helping customers reach and maintain 100% compliance.
• Guide customers on best practices and maximize platform adoption.
• Identify opportunities to increase integration adoption across HRIS, background checks, MVR, ELD, e-signature, and other systems.
• Lead recurring customer meetings and business reviews, using account data and customer goals to set priorities and next steps.
• Manage renewal and expansion forecasting, identifying risks and partnering with Sales on growth opportunities.
• Partner with Compliance Services, Engineering, Support, and Implementation to address customer needs and drive outcomes.
• Share customer feedback and industry insights to improve Client Success processes, product adoption, and best practices.

WHAT YOU WILL NEED

• 5+ years of experience in Customer Success, strategic account management, or a similar B2B SaaS role.
• Experience managing enterprise or strategic accounts with complex operations or large user populations.
• Strong knowledge of FMCSA, DOT, driver qualification, or transportation compliance requirements.
• Experience managing renewals and expansion within a named book of business.
• Strong understanding of customer success metrics, including compliance, adoption, account health, retention, and revenue.
• Ability to translate software capabilities and compliance requirements into practical customer solutions.
• Strong communication and relationship-building skills with operational and executive stakeholders.
• Strong organizational and analytical skills, with experience using CRM data and account plans to manage priorities and risk.
• Ability to collaborate cross-functionally while maintaining ownership of customer outcomes.
• Experience with transportation technology, fleet operations, driver recruiting, or compliance platforms is highly preferred.