Senior Enterprise Success & Growth Manager

Uber Technologies Inc.; Atlanta (GA); On-site; USD 141,000 - 157,000; Full time

Job summary

Uber Technologies Inc. is seeking a Sr Manager of Customer Success Operations in Atlanta to lead a team focused on merchant health, retention, and revenue growth.

You will partner with Client Partners, Account Management Managers, and Heads of Segment to analyze merchant performance, identify pain points, and tailor solutions to merchants. This role requires 8+ years in strategic sales or enterprise account management, a bachelor’s in economics/finance/business, and proficiency with SQL,

Qualifications

• 8+ years of strategic sales or account management with Enterprise clients
• Bachelor's degree in Economics, Finance, Business Administration, or related field
• Proven ability to drive revenue growth and targets
• Basic proficiency in SQL and ability to adjust queries

Responsibilities

• Lead a team of Customer Success Managers to monitor merchant health, drive adoption and retention
• Co-own and manage relationships with key restaurant brands to achieve growth goals
• Identify upselling and cross-selling opportunities and communicate product value
• Analyze performance metrics and present data-driven recommendations
• Navigate stakeholder conversations and maintain strong partner relationships
• Build relationships with senior internal and external stakeholders
• Balance big-picture strategy with attention to detail to add value to partnerships
• Partner with cross-functional teams and act as voice of the customer

Skills

Strategic sales

Account management

Relationship building

Data analysis

SQL basics

CRM (Salesforce)

Communication

Education

Bachelor's degree in Economics/Finance/Business

Tools

Salesforce

Excel

Google Sheets

Job description

Uber Technologies Inc. is seeking a Sr Manager of Customer Success Operations in Atlanta to lead a team focused on merchant health, retention, and revenue growth.

You will partner with Client Partners, Account Management Managers, and Heads of Segment to analyze merchant performance, identify pain points, and tailor solutions to merchants. This role requires 8+ years in strategic sales or enterprise account management, a bachelor’s in economics/finance/business, and proficiency with SQL,