Remote Enterprise Customer Success Executive

Creatio; Boston (MA); Hybrid; USD 90,000 - 135,000; Full time

Job summary

Creatio, an AI CRM and workflow platform, is seeking a Customer Success Executive to manage strategic Enterprise relationships across DACH, France and South markets. The role is remote with a base in Poland, and you’ll serve as a trusted advisor to senior stakeholders.

You should bring 5+ years with global Enterprise customers, fluency in English and German, experience with CRM/ERP and software implementations, and strong ACUMEN in negotiations and renewals to drive high ROI.

Qualifications

• 5+ years with global Enterprise or Corporate segment customers.
• Fluent in English and German with executive-level communication.
• Experience with CRM/ERP/Core systems and Low-Code/No-Code solutions.
• Experience managing software implementation projects or customizations.
• Strong customer-centric communication and presentations skills.
• Commercial acumen including negotiation and renewal management.
• Excellent time management and efficiency skills.

Responsibilities

• Maintain and develop long-term relationships with strategic Corporate & Enterprise customers.
• Act as a trusted advisor and communicate with executives at multiple levels.
• Audit delivery in implementation projects and flag risks early.
• Help customers achieve outcomes through product consulting and value realization.
• Grow the portfolio through zero churn and cross/upselling.

Skills

English fluency

German fluency

Executive communication

CRM/ERP experience

Software implementation

Negotiation & renewal

Time management

Tools

CRM systems

ERP systems

Low-code/No-code

Job description

Creatio, an AI CRM and workflow platform, is seeking a Customer Success Executive to manage strategic Enterprise relationships across DACH, France and South markets. The role is remote with a base in Poland, and you’ll serve as a trusted advisor to senior stakeholders.

You should bring 5+ years with global Enterprise customers, fluency in English and German, experience with CRM/ERP and software implementations, and strong ACUMEN in negotiations and renewals to drive high ROI.