Enterprise Customer Success Manager - Cybersecurity Growth

Hypori; United States; Remote; USD 160,000 - 180,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Performance bonus

Job summary

Hypori, Inc. is seeking a customer-obsessed, retention-focused Customer Success Manager to own the post-sale experience for a portfolio of commercial and regulated-industry customers, driving onboarding, adoption, renewals, and expansion so every deployed user becomes a success story.

You will partner with Sales, Sales Engineering, Product, and Support, acting as the trusted advisor who turns a first deployment into a long-term, growing partnership with security and IT leaders.

Qualifications

• 5+ years in Customer Success, Account Management, or similar post-sale roles in B2B SaaS.
• Proven ability to own a book of business and exceed retention/expansion targets.
• Experience managing lifecycle for enterprise or mid-market accounts.
• Confident presenting to technical and executive audiences.
• Data-driven with health scores and KPIs to manage a portfolio.
• Proficiency with Salesforce and a CS platform (Planhat, Gainsight, ChurnZero or Totango).

Responsibilities

• Own onboarding and adoption with milestone-based success plans.
• Manage gross and net retention for assigned customers.
• Monitor health scores and flag renewal risk early; lead renewals with AE.
• Identify expansion opportunities and generate pipeline.
• Build relationships from admins to CISOs; run QBRs to show ROI.
• Relay customer voice to Product/Engineering; collaborate with Support on escalations.
• Maintain account plans, renewal forecasts, and CS KPIs in CRM.

Skills

Customer Success

Account Management

Data-driven

Executive communication

Portfolio management

Tools

Salesforce

Planhat

Gainsight

ChurnZero

Totango

Job description

Hypori, Inc. is seeking a customer-obsessed, retention-focused Customer Success Manager to own the post-sale experience for a portfolio of commercial and regulated-industry customers, driving onboarding, adoption, renewals, and expansion so every deployed user becomes a success story.

You will partner with Sales, Sales Engineering, Product, and Support, acting as the trusted advisor who turns a first deployment into a long-term, growing partnership with security and IT leaders.