Customer Success Manager (Fully Remote)

Hypori, Inc.; United States; Remote; USD 160,000 - 180,000; Full time

Benefits offered by this job

Medical coverage

Parental leave

Life & disability

401(k) match

Job summary

Hypori, Inc. is a high-growth cybersecurity SaaS company delivering a virtual workspace platform that lets users access enterprise apps and data from any mobile device with zero data on the endpoint.

We are seeking a senior post-sale leader to own onboarding, adoption, renewals, and expansion for a book of business. The role focuses on driving retention and expansion through collaboration with Sales, Product, and Support, and requires a data-driven, proactive mindset and experience handling

Qualifications

• 5+ years in Customer Success, Account Management, or post-sale roles in B2B SaaS.
• Proven track record of exceeding retention and renewal targets.
• Experience managing enterprise or mid-market accounts and presenting to exec audiences.
• Collaborates with Sales, Product, and Support teams.

Responsibilities

• Own the post-sale experience for a book of business, including onboarding and adoption.
• Drive gross and net retention as a key success metric.
• Partner with Sales, Sales Engineering, Product, and Support to ensure customer success.

Skills

Post-sales

Account management

B2B SaaS

Executive communication

Data-driven

Job description

• Own the post-sale experience for a book of business, including onboarding, adoption, renewals, and expansion.
• Drive gross and net retention as the primary success metric.
• Partner with Sales, Sales Engineering, Product, and Support to ensure customer success.

Requirements:

• 5+ years in Customer Success, Account Management, or similar post-sale role in B2B SaaS.
• Proven track record of exceeding retention, renewal, and expansion targets.
• Experience managing enterprise or mid-market accounts and presenting to technical and executive audiences.

Who You Are:

• A trusted advisor who builds relationships that outlast any single champion.
• Proactive and data-driven, spotting risk and opportunity before the customer raises it.
• An owner who treats retention and customer outcomes as personal standards.
• Salary range of $160,000 – $180,000 plus annual performance bonus.
• Benefits include medical, dental, vision, parental leave, life and disability packages, and 401(k) with employer match.

Hypori, Inc.

Hypori is a high-growth cybersecurity SaaS company transforming secure mobility with a virtual workspace platform that lets users access enterprise apps and data from any mobile device with zero data on the endpoint. Backed by $55M in funding and expanding into commercial and regulated markets, the company values innovation, collaboration, and inclusive growth.