Enterprise Customer Success Manager—AI-Driven Tech Onboarding

ABC Legal Services; Longmont (CO); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible SPF

Dependent Care Flexible Spending Card

EAP (Employee Assistance Program)

Pet Insurance

Job summary

Docketly, the sister company of ABC Legal Services, seeks a data‑driven Client Success leader in Longmont, CO. You will own enterprise client outcomes, analyze portfolios, and drive growth while using AI tools to enhance analysis and client interactions.

You’ll manage ongoing accounts, lead business reviews, and coordinate integrations (EDI/API). This role emphasizes proactive risk spotting and a hands‑on approach with clients and internal teams.

Qualifications

• 3–5 years in customer success, account management, or client-facing ops role with an analytical edge.
• Ability to independently dig into data, identify trends, and communicate clearly—even messy data.
• Familiarity with AI tools and capacity to apply them in analysis and drafting.

Responsibilities

• Run weekly account analysis across volume, pricing, coverage and outcomes and translate into action.
• Lead quarterly business reviews with firm leadership and manage escalations.
• Set up EDI and API integrations: field mapping, SFTP access, result codes.
• Use AI tools for analysis, drafting, and early risk spotting.

Skills

Customer success

Account management

Data analysis

AI tools usage

BI dashboards

Tools

Metabase

Slack

Intercom

Jira

Docketly platform

AI tools

Job description

Docketly, the sister company of ABC Legal Services, seeks a data‑driven Client Success leader in Longmont, CO. You will own enterprise client outcomes, analyze portfolios, and drive growth while using AI tools to enhance analysis and client interactions.

You’ll manage ongoing accounts, lead business reviews, and coordinate integrations (EDI/API). This role emphasizes proactive risk spotting and a hands‑on approach with clients and internal teams.