18424 - Customer Success Manager - GA - Onsite

Distro; Georgia; Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

PrismHR is seeking a Customer Success Manager to build long-term relationships with enterprise clients, drive adoption of PrismHR modules, and ensure success across the full lifecycle from implementation to renewal. The onsite role in Georgia requires executive‑level relationship management and cross‑functional coordination with Sales, Support, and Professional Services.

You will lead strategic reviews, monitor customer health data, and identify opportunities to grow revenue while delivering

Formación

• 5–10 years of customer care experience focused on senior executive relationships.
• Bachelor’s degree or equivalent combination of training and experience.
• Knowledge of HRIS systems; experience with PrismHR or similar platforms preferred.

Responsabilidades

• Act as primary customer contact; manage escalations.
• Coordinate activities with Sales, Support, Professional Services, and Product Delivery.
• Develop and maintain relationships to understand goals and challenges.
• Define success metrics with customers; monitor progress and revise as needed.
• Identify follow‑on sales and training opportunities; drive product adoption.

Conocimientos

Executive communication

Customer relationships

Project coordination

HRIS familiarity

Cross-functional teamwork

Educación

Bachelor’s degree

Descripción del empleo

18424 - Customer Success Manager - GA - Onsite

Georgia Full-time $0 – $0 Posted 7 days ago

Takes about 2 minutes

PrismHR — Manager of Customer Success

About Us: PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000 companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is an efficient, reliable, and scalable software solution to help PEOs and ASOs grow. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire" lifecycle of HR services and includes resources beyond technology: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities designed to help customers grow their business.

Position Summary: The Manager of Customer Success builds long-term relationships with enterprise customers, improves customer experience, drives new revenue opportunities, and ensures success on the PrismHR platform. Serves as primary point of contact from sale through the full customer lifecycle (implementation, renewals, etc.); shares information, provides guidance, identifies training opportunities, drives product adoption, gathers feedback, and oversees revenue retention and growth for the PEO/ASO business. May have quotas. Requires a highly organized, dynamic, and responsive individual who can act as project manager, technical and strategic advisor, relationship builder, and account manager while delivering an excellent customer experience.

Essential Duties and Responsibilities:

• Act as primary customer contact; drive strategic engagement and handle escalations
• Advocate for customers internally to drive customer‑centric solutions
• Coordinate customer‑specific activities with Sales, Support, Professional Services, and Product Delivery
• Develop and maintain strong relationships across customer organizations to understand goals, strategy, and challenges
• Define success metrics and goals with customers; monitor progress and revise as needed
• Anticipate customer needs and proactively discuss opportunities to help achieve goals
• Prepare and run regular customer meetings (tactical success meetings, focused meetings, strategic business reviews)
• Implement proactive communications (e.g., outages, critical failures)
• Coordinate product and service demonstrations that fit customer needs
• Develop project/resource plans for each assigned customer
• Identify follow‑on sales and training opportunities
• Build strong working knowledge of enterprise software in the PrismHR ecosystem to consult on business solutions
• Drive product adoption and establish trusted advisor relationships through training and best practices
• Communicate annual renewals to ensure revenue retention
• Monitor and maintain accurate customer health data and metrics
• Provide timely documentation and reporting to senior management on assigned customer activity

Measurements of Success:

• Customer business growth and account revenue growth (drivers include added worksite employee count, new PrismHR modules, marketplace referrals, channel sales engagements, and Professional Services engagement)
• Increased number of referenceable customers
• Achievement of goals defined with customers

Marginal Functions:

• Build and maintain relationships with team members and peers across disciplines to ensure effective coordination of communications and services affecting clients
• Attend webinars and training to stay up to date on best practices
• Complete projects and duties as assigned by supervisor

Knowledge, Skills, and Abilities:

• High level of professionalism
• Strong business acumen and problem‑solving skills
• Strong sense of urgency
• Knowledge of HRIS systems (payroll, benefits, HR); experience with PrismHR or other PEO/ASO software preferred but not required
• Strong written and verbal communication skills
• Presence to lead executive‑level meetings
• Self‑motivated with ability to drive results cross‑functionally

Education & Experience:

• 5–10 years of customer care experience focused on relationship building at the senior executive level
• Bachelor’s degree or equivalent combination of training and experience

Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Frequently required to sit; occasionally required to stand and walk
• Specific vision abilities: close vision, color vision, and ability to adjust focus
• Frequently required to talk and hear
• Moderate concentration/intensity, including prolonged mental effort
• Average memory relative to the amount and type of information
• Noise level in the work environment is usually moderate

Interested in this role?