Enterprise Customer Success Leader: Growth & Renewal

Chartbeat, Inc.; United States; À distance; USD 75 000 - 112 000; Plein temps

Avantages offerts par ce poste

Private insurance (BUPA & Vitality)

Pension plan

Parental leave (18 weeks)

Phone & internet stipend

Wellness & learning reimbursements

Flexible work hours

25 days of PTO

Winter break between Christmas Eve and

Annual in-person event

Résumé du poste

Chartbeat, Inc. is seeking an Enterprise Customer Success Manager to manage and grow a global book of business. You will build lasting relationships with senior stakeholders, anticipate needs, and drive renewals while identifying cross-sell opportunities across Chartbeat and Tubular Labs.

You will report to the Manager, Customer Success and work with cross-functional teams to ensure value delivery and high retention across regions, including travel as needed.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years of B2B relationship management experience.
• Experience with media organizations is a major plus.
• Demonstrated consultative relationship building and customer-oriented demo skills.
• Familiarity with CRM activity and pipeline management (Salesforce) is preferred.

Responsabilités

• Cultivate relationships with key stakeholders to ensure engagement with product and support.
• Understand customer technical needs and coordinate delivery of Chartbeat and Tubular Labs solutions.
• Identify enterprise goals and align Chartbeat’s products to KPIs.
• Collaborate to customize offerings and maintain account plans.
• Aid renewals and identify upsell opportunities to grow the book of business.

Connaissances

Relationship management

Consultative selling

Demo skills

Multilingual

Customer advocacy

Formation

Bachelor’s degree or equivalent

Outils

Salesforce

Description du poste

Chartbeat, Inc. is seeking an Enterprise Customer Success Manager to manage and grow a global book of business. You will build lasting relationships with senior stakeholders, anticipate needs, and drive renewals while identifying cross-sell opportunities across Chartbeat and Tubular Labs.

You will report to the Manager, Customer Success and work with cross-functional teams to ensure value delivery and high retention across regions, including travel as needed.