Enterprise Customer Success Manager - Growth, Renewals & Adoption

Goodstack; Delaware; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Private health insurance

Work from home budget

Volunteer days off

Conference budget

Birthday day off

25 days annual leave

Job summary

Goodstack is seeking a Customer Success Manager to own post-launch relationships with enterprise customers across North America, driving adoption, renewals, and expansions.

You will be the primary day-to-day partner after live deployment, coordinating with Implementation, Solutions, and RevOps to deliver value and predictable outcomes. Travel to NA and London is expected as part of growing high-impact accounts.

Qualifications

• 5–10+ years in enterprise Customer Success, Account Management, or post-sales roles in SaaS.
• Proven ownership of renewals and commercial negotiations in enterprise environments.
• Strong track record driving adoption and value realization across complex stakeholder groups.

Responsibilities

• Own the customer relationship post-launch: primary point of contact once live and run a structured operating cadence.
• Drive adoption and outcomes: ensure usage, engagement, and program performance are moving in the right direction.
• Run day-to-day service with high standards: manage requests, unblock friction, coordinate internal teams, and keep the customer confident.
• Lead renewals end to end: own the renewal process, timeline, stakeholder alignment, negotiation, and close.
• Deliver upsell growth: expand the existing product footprint (volume, usage, geographies, terms) tied to value delivered.
• Spot and qualify cross-sell opportunities: identify whitespace for new products, validate need, and bring in the AE to execute the sale.
• Build executive trust: maintain sponsor relationships and ensure senior stakeholders stay aligned to value.
• Control noise and complexity: ensure customers experience one coordinated Goodstack team and clear ownership.
• Operate commercially and predictably: keep account plans, renewal forecasts, and expansion signals documented and up to date.
• Be a strong internal advocate: translate customer needs into structured feedback for Product and Solutions without creating chaos.

Skills

Enterprise Customer Success

Account Management

Post-sales

SaaS

Renewals

Cross-functional collaboration

Job description

Goodstack is seeking a Customer Success Manager to own post-launch relationships with enterprise customers across North America, driving adoption, renewals, and expansions.

You will be the primary day-to-day partner after live deployment, coordinating with Implementation, Solutions, and RevOps to deliver value and predictable outcomes. Travel to NA and London is expected as part of growing high-impact accounts.