Enterprise Customer Success Leader (AI-First)

Doist; New York (NY); Hybrid; USD 144,000 - 198,000; Full time

Benefits offered by this job

Healthcare coverage

Transportation subsidies

Snacks & events

Self-managed PTO

Flexible work style

Job summary

Amperity seeks a Lead Customer Success Manager in New York to guide enterprise customers through adoption and value realization. You will work with Sales, Implementation, Product, and Engineering to drive outcomes, ROI, and long-term partnerships.

The role emphasizes executive stakeholder management, collaboration across teams, and leveraging AI to craft customer-ready material while expanding the business with strategic upsell opportunities.

Qualifications

• 12+ years in enterprise customer success, consulting, or digital transformation.
• Background in data infrastructure, analytics, and marketing technology.
• Proven ability to influence executives and drive value with tailored solutions.

Responsibilities

• Guide customers through the lifecycle, driving adoption and long-term value.
• Collaborate with Sales, Implementation, Product, and Engineering to align on success.
• Lead Monthly Business Reviews and value discussions to demonstrate ROI.
• Build strong executive relationships and identify upsell opportunities.

Skills

Enterprise CS

Data infrastructure

Marketing technology

Consultative selling

Cross-functional collaboration

AI in client communications

Tools

Martech tools

Job description

Amperity seeks a Lead Customer Success Manager in New York to guide enterprise customers through adoption and value realization. You will work with Sales, Implementation, Product, and Engineering to drive outcomes, ROI, and long-term partnerships.

The role emphasizes executive stakeholder management, collaboration across teams, and leveraging AI to craft customer-ready material while expanding the business with strategic upsell opportunities.