Enterprise AI Customer Success Lead

Harvey AI; Chicago (IL); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Frontier AI tech

Growth opportunities

Collaborative culture

Job summary

Harvey is hiring an Enterprise Customer Success Manager to guide clients through their journey with our AI platform. You’ll be a trusted advisor, integrating Harvey into enterprise workflows and ensuring maximum value from our technology.

You’ll lead strategic implementations, train end users, manage client relationships, and monitor adoption metrics to drive high ROI. Join a fast-moving team that values decisiveness, simplicity, and a relentless pursuit of excellence.

Qualifications

• Experience in Enterprise SaaS, legal (big law) or top-tier management consulting and large technology projects.
• Excellent communication and strategic planning skills; able to influence stakeholders at multiple levels.
• Results-driven; able to ruthlessly prioritize competing tasks and demanding customers.
• Team players with a collaborative, proactive, team-first mentality.

Responsibilities

• Lead strategic implementation, ensuring adoption and optimal use of Harvey's AI solutions.
• Train end users to adopt Harvey and demonstrate its daily value.
• Manage client relationships with a prescriptive, consultative approach and deliver a superior customer experience.
• Track adoption, utilization and KPIs to drive strategies for high ROI.
• Encourage stakeholder engagement and turn users into Harvey advocates within their organizations.
• Monitor customer health and readiness for renewal and expansion.
• Relay client insights to internal teams for product improvements.

Job description

Harvey is hiring an Enterprise Customer Success Manager to guide clients through their journey with our AI platform. You’ll be a trusted advisor, integrating Harvey into enterprise workflows and ensuring maximum value from our technology.

You’ll lead strategic implementations, train end users, manage client relationships, and monitor adoption metrics to drive high ROI. Join a fast-moving team that values decisiveness, simplicity, and a relentless pursuit of excellence.