Director of Customer Success & Growth Strategy

Chainguard; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Chainguard is seeking a senior customer success leader to build and mentor a high-performance CSM team. You will collaborate with CS and Professional Services to shape the customer success strategy, drive engagement, and implement automation to scale operations.

You will monitor adoption, mitigate churn, and push for account expansion while maintaining executive relationships and voicing customer needs to influence product improvements.

Qualifications

• Leadership experience in customer success teams.
• Coaching and performance management skills.
• Ability to design and drive strategic initiatives.

Responsibilities

• Lead and mentor a team of CSMs to foster collaboration and high performance.
• Shape customer success strategy with CS and Professional Services leaders to align initiatives.
• Drive customer engagement strategies and implement automation to scale.
• Mitigate churn and expand accounts by working with CSMs on adoption and renewals.
• Build executive-level relationships and advocate for customers to influence product improvements.
• Develop precise renewal forecasts and collaborate with sales on weekly projections.
• Implement operational processes and monitor market trends to stay ahead of demands.

Job description

Chainguard is seeking a senior customer success leader to build and mentor a high-performance CSM team. You will collaborate with CS and Professional Services to shape the customer success strategy, drive engagement, and implement automation to scale operations.

You will monitor adoption, mitigate churn, and push for account expansion while maintaining executive relationships and voicing customer needs to influence product improvements.