Enterprise Customer Success Lead — AI-Driven Growth

Wand AI; Palo Alto (CA); Sur place; USD 140 000 - 210 000; Plein temps

Résumé du poste

Wand AI is seeking an experienced Customer Success leader to own enterprise relationships with key accounts across Israel and select international markets. You will drive adoption, value realization, and renewal opportunities by connecting business goals with Wand’s AI-enabled workflows.

You'll partner with Solution Architects, Sales, and Legal to align delivery with strategic priorities, manage programs, and build champions for expansion while maintaining governance and risk controls.

Qualifications

• 5+ years in Customer Success or Enterprise Account Management within enterprise software.
• Experience with Israel and/or international markets.
• Hebrew fluency and strong English communication.
• Experience in Financial Services, RegTech, FinTech, or InsurTech.
• Experience managing complex enterprise accounts with multiple stakeholders.
• Ability to communicate with both business and technical audiences.
• Strong executive presence and structured customer programs.
• Willingness to travel for strategic engagements.

Responsabilités

• Own the Customer Relationship: post-sale owner for enterprise accounts across Israel and selected ROW customers.
• Build multi-level relationships with executives, program managers, IT leads, business owners, and end-user teams.
• Lead Executive Business Reviews focused on business value, adoption progress, ROI, and alignment.
• Represent the customer internally to inform product direction, delivery priorities, and account strategy.
• Drive Adoption & Value Realization: define onboarding and adoption plans tailored to workflows.
• Define business outcomes, KPIs, and track them throughout the lifecycle.
• Identify usage gaps and risk signals before they affect account health.
• Run enablement sessions and stakeholder workshops to deepen adoption.
• Coordinate with Solution Architects to align technical delivery with business outcomes.
• Manage the Program: maintain account plans, risk registers, and success roadmaps.
• Track health metrics, usage patterns, and renewal risk; escalate when needed.
• Coordinate with Product, Engineering, Sales, and Legal to support commitments.
• Maintain documentation discipline across actions, risks, and decisions.
• Grow the Account: identify expansion opportunities and support renewals with Sales.
• Maintain visibility into renewal risk and build internal champions.

Connaissances

Hebrew fluency

English fluency

Executive presence

Stakeholder management

Travel readiness

Customer success

Account management

Upsell management

Description du poste

Wand AI is seeking an experienced Customer Success leader to own enterprise relationships with key accounts across Israel and select international markets. You will drive adoption, value realization, and renewal opportunities by connecting business goals with Wand’s AI-enabled workflows.

You'll partner with Solution Architects, Sales, and Legal to align delivery with strategic priorities, manage programs, and build champions for expansion while maintaining governance and risk controls.