Enterprise Customer Solutions Engineering Manager

Fivetran; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous paid time-off policy

RSU stock grants

Professional development opportunities

Company virtual happy hours

Monthly cell phone stipend

Mental health support platform

Job summary

Fivetran is hiring a Manager for their Customer Solutions Engineering team to lead technical support for enterprise customers. The ideal candidate will have extensive experience in technical support, proven leadership skills, and the ability to foster a culture of continuous learning.

This role includes strategizing support processes, collaborating across teams to enhance customer satisfaction, and advocating for customers' needs within the organization. The company offers a variety of perks including employer-paid medical insurance and generous paid time off.

Qualifications

• Extensive experience in technical support or engineering, preferably in a SaaS environment.
• Proven track record in building and leading high-performing teams.
• Exceptional problem-solving skills for complex technical issues.

Responsibilities

• Lead and develop a team of Customer Solutions Engineers.
• Strategize support processes for efficient issue resolution.
• Monitor team performance and provide feedback for improvement.

Skills

Technical support experience

Leadership skills

Problem-solving

Communication skills

Project management

Tools

SQL

Analytics engineering tools

Job description

Fivetran is hiring a Manager for their Customer Solutions Engineering team to lead technical support for enterprise customers. The ideal candidate will have extensive experience in technical support, proven leadership skills, and the ability to foster a culture of continuous learning.

This role includes strategizing support processes, collaborating across teams to enhance customer satisfaction, and advocating for customers' needs within the organization. The company offers a variety of perks including employer-paid medical insurance and generous paid time off.