Customer Solutions Architect

Rozgoo; United States; Remote; USD 88,000 - 126,000; Full time

Job summary

Fivetran is seeking a Customer Solutions Architect to join our Enterprise team. You will be the primary post-sales technical owner for large accounts, collaborating with AEs and SEs to ensure successful deployment and ongoing expansion of Fivetran’s data integration platform.

This role acts as a technical account manager and strategic advisor, guiding customers through architecture evolution, adoption, and expansion initiatives.

Qualifications

• Experience in post-sales technical engagement with enterprise accounts.
• Ability to guide architecture discussions and adoption strategies.
• Strong SQL and scripting skills with data platform familiarity.

Responsibilities

• Own post-sales technical engagement across assigned Enterprise accounts.
• Drive adoption, optimisation and ongoing usage of Fivetran.
• Deliver enablement sessions, workshops and best-practice guidance.
• Monitor account health signals and intervene when needed.
• Ensure customers move from deployment to sustained, scalable success.

Skills

SQL

Python

Bash/PowerShell

Data Platforms

Tools

Databases

Snowflake

BigQuery

Redshift

Job description

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

We’re looking for a Customer Solutions Architect (CSA) to join our Enterprise team, focused on driving adoption, value realisation and expansion across our existing customer base. The CSA is the primary post-sales technical owner for Enterprise customers. Working alongside Account Executives (AEs) and Sales Engineers (SEs), the CSA ensures that customers not only successfully deploy Fivetran, but continue to scale and expand its usage over time.

This role operates as a technical account manager and strategic advisor, acting as the bridge between initial onboarding success and long-term growth. The CSA owns the technical narrative post-go-live, guding customers through architecture evolution, adoption, and expansion initiatives.Unlike implementation-focused roles, the CSA is a non-billable, expansion-focused position, measured on driving incremental ARR, adoption, and Net Revenue Retention (NRR).You will act as a trusted advisor, advocate and accelerator for your customers - ensuring they derive maximum value from their data investments while aligning their technical roadmap with Fivetran’s platform capabilities.

This is a full-time, remote position based in Japan.

Technologies You’ll Work

• Databases: SAP HANA, Oracle, SQL Server, Postgres
• Data Platforms: Snowflake, Databricks, BigQuery, Redshift
• Languages: SQL, Python, bash or powershell
• Networking: SSH tunneling, VPNs, PrivateLink
• Modern Data Stack tools and ecosystem technologies

What You’ll Do

Customer Adoption & Value Realisation

• Own post-sales technical engagement across assigned Enterprise accounts
• Drive adoption, optimisation and ongoing usage of Fivetran
• Deliver enablement sessions, workshops and best-practice guidance
• Monitor account health signals (usage, performance, support trends) and proactively intervene where needed
• Ensure customers move from initial deployment to sustained, scalable success