Enterprise Customer Experience Lead

Breakout Tools; San Francisco, Washington, New York (CA, District of Columbia, NY); In loco; USD 136.800 - 205.200; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus potential

Equity

Benefits

Descrizione del lavoro

A leading tech company is seeking a Customer Experience Manager to enhance the post-sales journey for key Enterprise Accounts. This role is critical in ensuring customer satisfaction and maximizing ROI by acting as a trusted advisor and managing customer relationships effectively. Candidates should have a Bachelor's degree in a computer-related field and over 8 years of experience in account management within the technology sector, demonstrating outstanding leadership and communication skills.

Competenze

• 8+ years of experience in a customer experience and/or account management role in a technology-based company.
• Proven ability to partner successfully with multiple teams and customers outside their direct influence.

Mansioni

• Drive the post-sales journey for a select group of Enterprise Accounts.
• Manage account/case escalations to achieve customer satisfaction.
• Provide insight, performance benchmarking, and recommendations to customers.

Conoscenze

Customer orientation

Leadership

Communication skills

Escalation management

Interpersonal skills

Formazione

Bachelor's degree in a computer-related discipline

Descrizione del lavoro

A leading tech company is seeking a Customer Experience Manager to enhance the post-sales journey for key Enterprise Accounts. This role is critical in ensuring customer satisfaction and maximizing ROI by acting as a trusted advisor and managing customer relationships effectively. Candidates should have a Bachelor's degree in a computer-related field and over 8 years of experience in account management within the technology sector, demonstrating outstanding leadership and communication skills.