Enterprise Customer Experience Lead

Breakout Tools; San Francisco, Washington, New York (CA, District of Columbia, NY); On-site; USD 136,800 - 205,200; Full time

Benefits offered by this job

Bonus potential

Equity

Benefits

Job summary

A leading tech company is seeking a Customer Experience Manager to enhance the post-sales journey for key Enterprise Accounts. This role is critical in ensuring customer satisfaction and maximizing ROI by acting as a trusted advisor and managing customer relationships effectively. Candidates should have a Bachelor's degree in a computer-related field and over 8 years of experience in account management within the technology sector, demonstrating outstanding leadership and communication skills.

Qualifications

• 8+ years of experience in a customer experience and/or account management role in a technology-based company.
• Proven ability to partner successfully with multiple teams and customers outside their direct influence.

Responsibilities

• Drive the post-sales journey for a select group of Enterprise Accounts.
• Manage account/case escalations to achieve customer satisfaction.
• Provide insight, performance benchmarking, and recommendations to customers.

Skills

Customer orientation

Leadership

Communication skills

Escalation management

Interpersonal skills

Education

Bachelor's degree in a computer-related discipline

Job description

A leading tech company is seeking a Customer Experience Manager to enhance the post-sales journey for key Enterprise Accounts. This role is critical in ensuring customer satisfaction and maximizing ROI by acting as a trusted advisor and managing customer relationships effectively. Candidates should have a Bachelor's degree in a computer-related field and over 8 years of experience in account management within the technology sector, demonstrating outstanding leadership and communication skills.