Enterprise Account Manager: Onboarding & Growth Leader

Hatch; United States; À distance; USD 80 000 - 120 000; Plein temps

Résumé du poste

A leading technology solutions provider in the United States seeks an Enterprise Account Manager to partner with complex customers, ensuring successful onboarding and adoption. The ideal candidate has 5–8 years of experience in managing enterprise customers, strong technical skills in Zapier and SQL, and excellent communication abilities for C-level discussions. This role requires leading multi-brand implementations and managing project plans to drive customer success.

Qualifications

• 5–8 years of experience in Customer Success, Account Management, or Implementation roles.
• Proven success managing enterprise customers with complex technical requirements.
• Hands-on technical experience with Zapier, webhooks, JSON, and SQL.

Responsabilités

• Manage the end-to-end onboarding and success lifecycle for enterprise accounts.
• Build detailed project plans for multi-brand deployments.
• Monitor account health and address adoption gaps.

Connaissances

Customer Success management

Zapier automations

SQL and relational databases

Project management

Communication skills

Outils

HubSpot

Metabase

Description du poste

A leading technology solutions provider in the United States seeks an Enterprise Account Manager to partner with complex customers, ensuring successful onboarding and adoption. The ideal candidate has 5–8 years of experience in managing enterprise customers, strong technical skills in Zapier and SQL, and excellent communication abilities for C-level discussions. This role requires leading multi-brand implementations and managing project plans to drive customer success.