Enterprise CS Strategist for AI Platform Adoption

Built In; Chicago (IL); On-site; USD 100,000 - 120,000; Full time

Job summary

Built In is hiring an Enterprise Customer Success Manager to act as a trusted advisor for our largest enterprise customers, guiding onboarding, adoption, optimization, and long-term engagement with our AI employer intelligence platform.

You will nurture relationships, manage complex stakeholder networks, and drive measurable outcomes from implementation through renewal. This role emphasizes proactive risk management and strategic collaboration across Sales, Product, Support, and Marketing.

Qualifications

• 4+ years of experience in customer success, account management, implementation, solutions consulting, or a client-facing SaaS role.
• Experience managing complex enterprise customer relationships with multiple stakeholders.
• Strong project management and organizational skills with exceptional attention to detail.
• Excellent communication and presentation skills, including experience leading customer trainings or demos.
• Ability to navigate ambiguity, prioritize effectively, and collaborate cross‑functionally in a fast‑paced environment.

Responsibilities

• Lead onboarding and implementation for enterprise customers, ensuring a smooth transition from post-sale through launch.
• Guide customers through platform setup, training, and best practices to drive adoption and long-term success.
• Build and manage project plans with clear milestones, timelines, and accountability across stakeholders.
• Run customer check-ins and business reviews focused on utilization, performance, and optimization opportunities.
• Monitor customer engagement and proactively identify risks, escalations, and growth opportunities throughout the customer lifecycle.
• Partner cross-functionally with Sales, Product, Support, Marketing, and Brand Studio teams to deliver a seamless customer experience.
• Support enterprise sales efforts through discovery calls, strategic product demos, and consultation on custom implementations and ROI.
• Help customers understand emerging best practices in AEO, GEO, and AI search visibility, translating a rapidly evolving landscape into clear, actionable recommendations.
• Guide customers in using Built In’s platform and insights to strengthen how their employer brand is represented, discovered, and cited across AI-powered search experiences.

Skills

Customer success

Account management

Project management

Communication

Cross-functional collaboration

Tools

CRM software

Analytics platforms

Job description

Built In is hiring an Enterprise Customer Success Manager to act as a trusted advisor for our largest enterprise customers, guiding onboarding, adoption, optimization, and long-term engagement with our AI employer intelligence platform.

You will nurture relationships, manage complex stakeholder networks, and drive measurable outcomes from implementation through renewal. This role emphasizes proactive risk management and strategic collaboration across Sales, Product, Support, and Marketing.