Enterprise CSM: Tech-Savvy Growth Architect

Ent; United States; Hybrid; USD 100,000 - 170,000; Full time

Job summary

Ent is seeking a Customer Success Manager who translates complex security products into measurable value for enterprise customers. You will guide onboarding through adoption, renewal, and expansion with empathy, ensuring customer goals stay at the north star.

Based in the San Francisco Bay Area and/or North America, you will collaborate with Engineering, DevOps, IT, and Security teams, identify expansion opportunities, and help shape playbooks, health metrics, and rituals for Ent's growing

Qualifications

• 6+ years in Customer Success.
• Experience with technical products and supporting technical teams such as Engineering, DevOps, IT, and Security.
• A track record of successfully managing large enterprise clientele.
• Based in the San Francisco Bay Area and able to work from our office 2–3 days per week.

Responsibilities

• Own the customer journey from onboarding through adoption, renewal, and expansion—make each stage progress, not process.
• Become a product expert and troubleshoot alongside customers.
• Speak the language of technical teams with Engineering and Security stakeholders.
• Drive value by defining success for each account and tracking it honestly.
• Grow accounts by spotting expansion and upsell opportunities.
• Be the voice of the customer and translate feedback into product signals for engineering and marketing.
• Stay calm when escalations occur and coordinate with technical partners to resolve issues.
• Help build the function by shaping playbooks, health metrics, and rituals.

Skills

Customer Success

Enterprise accounts

Technical collaboration

Stakeholder management

Job description

Ent is seeking a Customer Success Manager who translates complex security products into measurable value for enterprise customers. You will guide onboarding through adoption, renewal, and expansion with empathy, ensuring customer goals stay at the north star.

Based in the San Francisco Bay Area and/or North America, you will collaborate with Engineering, DevOps, IT, and Security teams, identify expansion opportunities, and help shape playbooks, health metrics, and rituals for Ent's growing